Everything within the reach of your hands
These Terms govern your use of ReBorSe. They replace the separate documents that came before them — the payment terms, the category clauses, the code of conduct, the risk and safety policy, the vendor terms, the affiliate terms and the tester terms — which are now merged into this one document rather than linked from it.
They are written to be read. Where a clause carries a legal consequence, it says so plainly, and where the platform does not yet do something these Terms describe, we say that too rather than promising it.
This first section explains who these Terms bind, what ReBorSe is and is not, how these Terms come to apply to you, what the words used throughout mean, and how the Terms may change. Everything after it builds on these definitions, so where a later section uses a defined word it carries the meaning given here.
These Terms form an agreement between you and the operator of ReBorSe. ReBorSe is operated by Mohamad Saied Sahiouni as a sole trader. There is no company standing between you and him: he answers personally and without limit. The operator's postal address is Sattlerstraße 25, 97421 Schweinfurt, Germany. The full details required by § 5 of the German Digital Services Act are published in our imprint.
Where these Terms say "we", "us" or "ReBorSe", they mean that operator — ReBorSe, operated by Mohamad Saied Sahiouni. Where they say "you", they mean the person or business using the platform, whether you are renting an item, listing one, or both.
§ 5 DDG (DE)
ReBorSe is a rental marketplace. It gives owners a place to list items, gives renters a way to find and book them, handles the payment, and provides the tools around a rental: messaging, a handover record, reviews, a dispute process, and a record of what was agreed.
The rental agreement itself is between the renter and the owner. ReBorSe does not own any listed item, is not a party to the rental, and does not inspect, test, certify or take custody of anything listed. It is not an insurer, not a bank, not a payment institution, and not a rental company. What it provides is the marketplace and the machinery around it.
One qualification matters, because a flat claim to be a mere intermediary would be inaccurate. Payments do pass through infrastructure we operate: a renter pays through the platform, the money is processed by Stripe, and the owner is paid out afterwards. That makes us responsible for the correct handling of that payment flow and for the records it produces, even though it does not make us a party to the rental itself. Section 5 sets out exactly who owes what to whom at each step.
ReBorSe supports four kinds of rental relationship, and these Terms apply to all of them:
Which of the four applies changes your legal position substantially. Consumer protection law applies where one side is a consumer and the other is acting commercially, and it cannot be signed away. Where both sides are businesses, most of it does not apply. Section 2 explains how an account is classified and section 9 sets out the additional terms for business vendors.
These Terms apply from the moment you create an account. You are shown them during registration and must accept them before an account is created. If you do not accept them, you cannot register, and browsing the public parts of the platform does not create an agreement.
We rely on them only in the version you accepted, or a later version you were properly notified of under section 1.6. Your own terms of business, if you have any, do not become part of this agreement merely because you send them to us; they apply only if we agree to them in writing.
§ 305 Abs. 2 BGB (DE) · § 305b BGB (DE)
ReBorSe is for adults. Renting involves entering into contracts and making payments, and a minor cannot do either without a guardian's consent, so the platform is neither designed nor intended for children. Section 2 sets out the eligibility rules in full, including identity verification and what happens when an account cannot be verified.
We do not currently operate an age check and we do not claim to verify anyone's age. We say so plainly rather than asserting a barrier that does not exist.
These words carry the following meanings wherever they appear in these Terms, in any language version, and in any document these Terms incorporate.
Platform — the ReBorSe website and application, reachable at reborse.com, together with every feature offered through it.
Item — any object offered for rent through the platform. Living beings are never items: people and animals cannot be listed under any circumstances.
Listing — the published offer of an item, including its description, photographs, price per day, availability and the pick-up area given by the owner.
Owner — the user who lists an item and who is the counterparty to the renter under the rental agreement.
Renter — the user who books an item for a defined period and pays for it.
Co-renter — an additional user a renter adds to a booking, who may be granted defined permissions over it. Section 4 sets out what a co-renter may and may not do, and how liability is shared.
Rental agreement — the contract between owner and renter for one item over one period, formed when a booking is confirmed. It is separate from these Terms, which govern your use of the platform.
Reservation — a booking request that has been made but not yet confirmed. A reservation does not block the item's availability; only a confirmed rental does.
Deposit — an amount held against damage or loss for the duration of a rental, released afterwards unless a claim is made. Section 5 sets out how deposits are taken, held and released.
Handover — the recorded moment an item passes between owner and renter, in either direction, together with the condition evidence captured at that moment.
Resolution Center — the process through which damage, loss and disagreement between users are handled, described in full in section 8.
Business user — a user acting for purposes relating to their trade, business, craft or profession. A user who is not a business user is a consumer.
Consumer — a natural person acting for purposes outside their trade, business, craft or profession, within the meaning of § 13 BGB and the corresponding provisions in the other jurisdictions named in section 13.
§ 13 BGB (DE) · § 14 BGB (DE)
The platform changes, and these Terms change with it. What follows is how that happens, and it is deliberately not the usual formula.
We will not treat your silence as agreement to a material change. Where we intend to change these Terms in a way that affects your rights or obligations, we will tell you at least 30 days before the change takes effect, by email and in the app. That notice will say what is changing, when it takes effect, and that you may reject it. If you reject the change, you may close your account before the effective date at no cost, and any rental already confirmed will be completed under the Terms that applied when it was booked.
Purely editorial changes — correcting a typographical error, clarifying wording without altering meaning, updating a link — take effect when published, because they change nothing you agreed to.
Three separate legal requirements shape that mechanism, and it is built to satisfy all three:
§ 308 Nr. 5 BGB (DE) · Regulation (EU) 2019/1150, Art. 3 (EU) · Directive 93/13/EEC, Annex No. 1(j) (EU)
These Terms are published in English and German. Both versions are maintained together and are intended to say the same thing. Where a difference in meaning appears between them, the German version prevails, because the operator is established in Germany and German law governs this agreement under section 13.
The platform and its public website are also offered in other languages. Those versions, and any translation you obtain elsewhere, are for your convenience and are not part of this agreement. A translation may use its own words for the terms defined in section 1.5 — for example "lender", "lessor" or "host" for the owner, "hirer" or "borrower" for the renter, or a translated word for a co-lister or a co-renter. Whatever word a translation uses, it means the defined term, and it never changes the kind of contract: a rental through the platform is a rental for payment, even where a translation calls it lending.
In a translation, the name ReBorSe may also be written in that language's script — in Arabic, for example, as «ريبورس». It is the same name and refers to the same platform and the same operator. The name in Latin letters, the logo and the operator's details in the imprint are the same in every language.
Headings are there to help you find things and do not limit what a clause says. Examples introduced by "including" or "for example" are illustrations, not exhaustive lists. A reference to a section means a section of these Terms unless it names another document.
Where these Terms give you a right that the law of your country gives you anyway, the law wins if it gives you more. Nothing here is intended to reduce a consumer's statutory rights, and any clause that would have that effect does not apply to the extent it would.
These Terms merge documents that were previously separate — the payment terms, the category clauses, the code of conduct, the risk and safety policy, the vendor terms, the affiliate terms and the tester terms. Where an older separate document said something different, this document is the one that applies.
This section covers how an account is created, what we ask you to prove and when, what we do not check, what you are responsible for, and how an account ends. Where a check exists we describe it exactly; where one does not, we say so rather than implying a protection that is not there.
To register you provide:
That is the whole list. We do not ask for a postal address at registration, we do not ask for a phone number, and we do not check that the name you give is your legal name. Your public display name is your first name and the initial of your last name.
You must give accurate information and keep it current. If the information you provide is false, we may restrict or close the account. We do not levy fines: we are not a public authority and cannot impose one, whatever an earlier version of these Terms suggested.
You choose at registration whether the account is private or business. A business account additionally records a company name and an industry. That choice is a declaration by you: we do not verify it, we do not check a commercial register, and we do not ask for business documents.
The choice matters because it decides which law applies to you. A business user does not receive the consumer protections of § 13 BGB and the equivalent provisions elsewhere; a consumer does, and cannot waive them. Declaring yourself private while acting commercially does not make consumer law apply to you — what governs is what you actually do, not what you selected. Section 9 sets out the additional terms for business vendors.
§ 13 BGB (DE) · § 14 BGB (DE)
You must be 18 or older and legally able to enter into binding contracts. ReBorSe is for adults, because renting means signing a contract and making a payment.
We do not operate an age check and we do not claim to verify anyone's age. Outside the tax profile we do not ask for your date of birth. The tax profile that the Platform Tax Transparency Act (PStTG) requires from users who earn money through the platform (section 9.5) asks for date of birth and country of birth, and for place of birth where the reporting rules require it; we store those details because the law requires them for that report, and we do not use them to check anyone's age. If we learn that an account belongs to someone under 18 we will close it and delete the data associated with it.
Three verifications exist. None is required simply to have an account.
What we do:
What we do not do, stated plainly because an earlier version of these Terms claimed otherwise:
Your identity document is never sent to us. Stripe holds it; we receive only a session identifier and the outcome. Section 12 of the privacy policy explains how long each of these records is kept.
Identity verification is not needed to register, to browse, to list an item or to send a message. It is required before a rental is confirmed in three situations, and the platform tells you which one applies:
The value of the item itself does not trigger verification. Duration alone does not either — a long rental only requires it in combination with the amount above. When the check has to be completed depends on how you book. For an instant booking, and for a rental longer than 28 days, it must be completed before you book. Any other request can be sent first: if the owner accepts it, you complete the check before the payment deadline shown on the reservation, and nothing is charged before it is complete. If the check is not completed in time, the reservation is released automatically — by the platform, not by the owner — and you are not charged.
These thresholds can change as the platform learns where the risk actually sits. They are the ones in force today, and a change to them is a change to these Terms and follows the notice rule in 1.6.
A verified phone number is required to see your payment history, your transactions, your payout history, and to begin payout onboarding. That is a deliberate boundary: those pages expose financial records, and a phone number is a second thing an attacker with your password would need.
Paying for a rental does not require it, and neither does adding a payment method. We do not put a verification wall between you and completing a booking you have already agreed to.
Keep your password to yourself. You are responsible for what happens through your account, unless you have told us promptly that someone else has access to it — from that point on you are not. Tell us as soon as you suspect it rather than once you are certain.
You can add two-factor authentication with an authenticator app in your security settings. It is optional. Once it is on, a code from the app is needed each time you sign in, and additionally for changing your password, closing your account and switching two-factor off, which are refused to any session that has not been confirmed with a current code. When you switch it on you are shown ten single-use recovery codes, once; you can generate a new set in your security settings, which makes the old set stop working. If you lose the device the app runs on, using one of those codes switches two-factor off so that you can set it up again on a new device, and we notify you whenever that happens.
Do not share your login. Where you genuinely need someone else to act on a rental, the platform has a way to do that properly: a co-renter is added to a booking with defined permissions, and section 4 sets out what they may do and how liability is shared. Handing over your password instead makes you responsible for everything they do.
New accounts can start a limited number of separate conversations in their first day. The limit applies only when an account is less than 24 hours old, has neither a verified phone number nor a verified identity, and has already begun messaging ten different people within 24 hours. Verifying either your phone or your identity lifts it immediately; otherwise it stops applying once the account is a day old. A long conversation with one person never trips it — the count is of separate people, not of messages.
This limit exists to slow bulk unsolicited messaging, not to police conversation. It fails open: if the check itself errors, your message is sent.
Hold one account. Creating additional accounts to manipulate search results, to inflate the count of an invitation or partner link, to evade a restriction, or to appear to be several different people is a breach of these Terms and grounds for closing all of them.
We may restrict or close an account where these Terms are breached, where the law requires it, or where leaving it open would put other users at risk. We will tell you the reason unless telling you would defeat the purpose — for example where it would tip off someone committing fraud, or where a law forbids it.
Where you are a business user of the platform, European law gives you a statement of reasons and a right to appeal before a listing is restricted or an account suspended, and specific notice periods apply. Section 9 sets out how that works, and nothing in this section reduces it.
Regulation (EU) 2019/1150, Art. 4 (EU) · Regulation (EU) 2022/2065, Art. 17 (EU)
You can close your account from your settings. Because it is irreversible, we ask you to sign in again and confirm explicitly rather than accepting a single click.
What happens then:
The 30 days exist so you can change your mind and so any rental still running can be finished. Cancelling within that window restores the account exactly as it was.
If you use ReBorSe commercially, additional terms apply: you are responsible for the lawfulness, accuracy and labelling of your listings and for your own tax compliance, and ReBorSe is not your reseller, distributor or commercial agent. Those terms used to live in a separate B2B document; they are now section 9 of this one, and they apply to you whether or not you selected a business account, if what you do is commercial.
Where a feature is offered as a test, it is marked as such, provided as it stands, and may change or disappear without notice. Using it is voluntary, and we do not guarantee that data created in it is preserved.
Every account has a personal invitation link, of the form reborse.com/r/ followed by a code, which you find under Settings → Invite friends and may share with people you know. It is meant for private use. In this phase an invitation earns nothing: neither you nor the person you invite receives money, credit, a discount or any other reward for it. You see only how many new accounts were created through your link — never who created them.
A sign-up counts for your link under the same rules as a partner link in section 10.9: the person signed up or signed in through your link with an account no more than 24 hours old, yours was the first invitation or partner link applied to that account, and the account is not yours. You may not:
If you want to promote ReBorSe to an audience — on a channel, a website or in a newsletter — that is partnership, and section 10 applies instead: it requires an application and admission, and every post must be marked as advertising. We may remove counts that came about through abuse and, where the abuse is serious or repeated, restrict the account under section 2.9.
This section describes what the platform actually does. It is written against the running application rather than against a plan, because a terms document that describes features which do not exist is not a protection but a liability. Where a service shown in the interface does not work yet, this section does not describe it as though it did. Section 5 covers money, section 6 covers advertising in depth, and section 8 covers what happens when a rental goes wrong.
ReBorSe provides a marketplace for renting things, together with the tools that surround a rental. It supports all four relationship types named in section 1.2 — private to private, business to consumer, consumer to business, and business to business — and the description below applies to every one of them.
Concretely, and limited to what the platform does today, we provide:
Everything not on that list is either covered by another section of these Terms or does not exist yet. The subsections below say plainly which is which. Nothing in this section is a promise that a feature will be built.
When you rent an item through ReBorSe, the rental contract is between you and the other user. It is not with us. We are not the lister, not the renter, and not a co-contracting party, and we do not become one by processing the payment, by hosting the listing, or by providing the tools you both use.
This is not a disclaimer bolted on to avoid responsibility; it is a description of what is actually happening. We do not own any listed item, we never take possession of one, and we do not inspect, test, measure, service, clean, certify or store anything that is listed. We have never seen the item you are about to rent.
Several consequences follow from that, and they run through the rest of this document:
§ 535 BGB (DE) · Regulation (EU) 2022/2065, Art. 6 (EU)
One qualification, repeated from section 1.2 because it matters here too: money does pass through infrastructure we operate. The renter pays through the platform, Stripe processes the payment, and the lister is paid afterwards. We are answerable for the correct handling of that flow and for the records it produces. That does not make us a party to the rental, and it does not make us an insurer, a bank, a payment institution or a rental company.
You can browse ReBorSe without registering. Searching the catalogue, opening a listing, and looking at the map require no account, and doing those things creates no contract between you and us — section 1.3 says the same. An account is needed to book an item, to list one, to message another user, or to do anything that involves money. These Terms bind you from the moment you create that account.
The map shows the approximate area an item can be collected from, not its exact address. A precise address is exchanged between the two users when a booking is confirmed and they arrange the handover, not published on a public map. That is deliberate: publishing the exact location of a valuable item alongside the dates it will be unattended would be an obvious harm.
The map is built on MapLibre GL JS with vector tiles that your browser loads directly from MapTiler once you allow maps, not on Google Maps, and it never sends your position to a mapping provider in order to draw the page. Where no tile provider is configured the map renders as a placeholder rather than silently loading tiles from somewhere else. This is stated because users reasonably assume every map is Google's, and the data protection consequences differ.
Anyone with an account may publish a listing, subject to the eligibility rules in section 2 and the content rules in section 8. A listing is your offer, in your words, and you are responsible for it.
When you publish a listing you undertake that:
We may remove or hide a listing that breaks these rules, and section 8 explains how that decision is made, how you are told, and how you can contest it. Removing a listing is a decision about content on our platform; it is not a judgement about the item, and it does not settle anything between you and a renter.
§ 5a UWG (DE) · Regulation (EU) 2022/2065, Art. 14 (EU)
Availability and price are set by the lister on the listing calendar, day by day. A renter chooses days from that calendar; the platform computes the number of days, the base price per day, the subtotal and the total the renter will pay, and shows those figures before the booking is made.
A reservation is a request. It does not block the item and it does not oblige anyone: as section 1.5 puts it, only a confirmed rental holds the dates. Until the booking is confirmed either side may walk away without consequence, and a second renter may book the same days first.
A lister may set a price of zero, offering an item free to borrow. That is a genuine option on the platform and not a promotional gimmick. A free listing is still a rental in every other respect: the item must be described accurately, the dates still bind, the item must still come back, and the borrower is still liable for damage. The absence of a price does not make it a gift, and it does not make the arrangement informal.
When a booking is confirmed, four things are fixed and stored, and none of them can be changed afterwards by one side alone:
What the money consists of — service fees, the deposit, when a payout happens, what a cancellation costs — is section 5, not this section. This subsection describes only what a booking fixes, not what it costs.
The platform keeps a record of what the two of you agreed. It is worth being precise about what that record is, because it is what a dispute will be decided on and because the interface has in places promised something grander.
The record of a rental consists of:
That record is kept in text form. It is not an electronically signed deed, there is no qualified electronic signature, and no document is executed by either party. A rental agreement of this kind does not require one: it is concluded by the two of you agreeing, and the record above evidences what you agreed. We describe it as a record rather than as a signed contract because that is what it is.
§ 312i BGB (DE) · § 126b BGB (DE)
European law requires an online intermediation service to describe the main parameters that determine how results are ranked, and the relative importance of those parameters, in plain language. What follows is that description, taken from the code that actually does the ranking. It applies when you search with a search term and leave the ordering on relevance; if you sort by price, by distance or by newest, the platform does exactly that instead.
The main parameters, strongest first:
Only one of the three paid promotions affects this ordering at all. Featured adds the boost described above. Highlighted changes only how a listing looks and is excluded from ranking by design. Gallery placement puts a listing in a gallery on the home page and does not touch search ranking. No amount of payment moves a listing to the top of a search it does not match, and there is no way to buy a fixed position.
Regulation (EU) 2019/1150, Art. 5 (EU) · Regulation (EU) 2022/2065, Art. 27 (EU)
A lister can pay to give a listing more visibility. This is a service we sell to that lister; it is currently the platform's only real commercial product besides the fees in section 5, and you should read it as advertising, because that is what it is.
Three promotions exist, all paid once through Stripe and all limited to the item they are bought for:
Paid placement must be recognisable as paid placement. A promoted listing is marked as such wherever it appears, and no promoted result is presented as though it had been reached organically. Buying a promotion buys visibility and nothing else: it is not an endorsement by ReBorSe, not a check on the item, not a quality mark, and not a statement that the lister is more reliable than anyone else. Every rule in 3.4 applies to a promoted listing exactly as it applies to an unpromoted one. Section 6 sets out the advertising rules in full, including what we will not accept and how a promotion can be refused or withdrawn.
Regulation (EU) 2019/1150, Art. 5(3) (EU) · Regulation (EU) 2022/2065, Art. 26 (EU) · § 5a Abs. 4 UWG (DE)
How an item physically moves between the two users is arranged between them. The platform records what they arrange and, where they choose, helps them prove that it happened.
The arrangements the platform can record are:
For the four in-person arrangements, both users can complete a handover together — one shows a short code or QR challenge, the other confirms it, and the condition evidence is attached to that moment. That record is strong precisely because both people were there. Where an item is sent instead, no such confirmation is possible and the platform does not pretend otherwise: it records what each side says happened, marked with how well it is actually supported, and never records a shipment as verified. Where a lister charges for bringing or collecting an item, that is the lister's own service at the lister's own price, and section 5 covers how it is billed.
The platform shows sustainability figures: an eco score on some listings, and estimates of the carbon impact avoided by renting rather than buying. These are estimates produced by a model: it looks for the type of item in the listing title and, where it recognises none, uses an average for the listing's subcategory and then for its category. No country-specific factor enters the estimate. They are not measurements of your particular rental, they are not audited, they are not certified by anyone, and they should be read as an indication of order of magnitude rather than as a number you could rely on. No score has any effect on ranking, on pricing, or on how any user is treated.
The sustainability contribution is a different thing entirely and the two must never be read together. It is a sum of money — currently €2.50 per applicable transaction — collected at checkout and held by us as a liability until it is passed on. It is not an offset. It does not cancel, neutralise, compensate for or balance the emissions of anything, and neither the contribution nor any figure derived from it may be presented as making a rental carbon-neutral or climate-neutral. We say this in the Terms because it is the claim the law now specifically forbids, and because the checkout wording has itself made a version of it.
Directive (EU) 2024/825 (EU) · § 5a UWG (DE)
Earlier ReBorSe documents described Reboo as an AI assistant that searches for items, answers questions, helps you navigate and makes personalised recommendations. Reboo does not do any of that, because Reboo does not exist. There is no assistant to talk to, nothing you type is answered by a model, and no recommendation shown anywhere on the platform is generated by one. Search works as described in 3.7 — by matching words and weighting fields — with no machine learning of any kind. The platform makes no automated decision about you within the meaning of Article 22 of the GDPR, because it makes no automated decision about you at all.
ReBorSe provides no insurance. Where the interface mentions insurance it is shown as not active, and that is accurate: there is no cover, no policy, no insurer and no claims process. We are not an insurer, not an insurance intermediary and not an insurance broker, and nothing on the platform should be read as cover for loss, theft or damage. What protects a lister today is the deposit described in section 5 and the Resolution Center described in section 8, and neither is insurance. If you want your item or your use of someone else's item insured, that is a policy you arrange yourself, and it is worth checking whether your existing household or business cover extends to renting things out or borrowing them.
We aim to keep ReBorSe available, but we do not guarantee that it will be. The platform may be unavailable for maintenance, for upgrades, because of a fault, or because a service we depend on — hosting, the payment processor, the mapping tiles, the database — is itself unavailable. Where we plan an interruption we will give notice where we reasonably can; an emergency or a third-party outage does not allow for that. We may also change, restrict or withdraw a feature: section 1.6 governs how we tell you when that affects your rights, and nothing here permits a change to a rental you have already booked. An interruption does not suspend a rental that is already running — if you cannot reach the platform, the item is still due back when the two of you agreed — and section 12 sets out the limits of our liability where an outage causes you loss.
This section describes the platform as it stands on the date these Terms were last updated, checked against the running system rather than against internal documentation. When a feature ships or changes, this section is updated, and that date with it.
This section describes what actually happens when an item is booked on ReBorSe: how a booking is made, how the listing calendar governs availability and price, the states a booking passes through, how an item is handed over and given back, how a rental is extended or cancelled, and how two other people can be brought in — a co-renter who shares a booking, and a co-lister who helps an owner run their listings. The vocabulary used here is the platform's own. Where a status, a role or a step is named, it is named because the system actually records it under that name, and nothing is described that the platform does not do.
There are two routes to a booking. Most listings use request-and-accept: the renter asks, the owner decides. Some listings are set to instant booking, where the owner has decided in advance to accept any request that fits the calendar. Which route applies is set per listing by the owner and is shown before you book. Instant booking is off unless the owner switches it on.
A request-and-accept booking runs in this order:
An instant booking skips the owner's decision but not the payment: the renter has a much shorter payment window — 30 minutes under the current configuration — and the dates are released if it lapses. Because two people can accept two overlapping requests at almost the same instant, every acceptance is re-checked against the item's availability immediately after it is written. Where two acceptances collide, one is reverted on a fixed rule — a paid or already-committed booking always wins, otherwise the earlier acceptance wins — and the reverted request keeps its original response deadline rather than a restarted one. Both deadlines are computed on our servers and recorded on the booking when it is created or accepted, so a later change to the configuration never moves a deadline on a booking that already exists.
§ 145 BGB (DE) · § 147 BGB (DE) · § 535 BGB (DE)
Every listing has a calendar, and the calendar is what a renter is booking against. It is maintained by the owner, and each entry records who created it, so a later question about why a date was unavailable or priced as it was can be answered from the record rather than from memory.
Through the calendar and the listing settings, an owner controls:
Two settings are not the owner's to choose at present. An instant booking must start at least 48 hours after it is made: the listing form sets that minimum notice and owners cannot change it, and a request that an owner accepts is not subject to it. Owners also cannot set a minimum or maximum number of days for a single rental; the listing form shows both as "Coming soon". We may let owners set these later, but we do not promise to.
The price you are shown for your dates is the price that binds. Owners may additionally switch on smart pricing, which writes suggested prices onto future days in the calendar. It is off unless the owner enables it, and it is deliberately hemmed in: it never changes the listing's standard daily price, it only ever writes days marked as automatically set, it never overwrites or converts a day the owner priced by hand, it skips the days immediately ahead, days already reserved and days already past, and it does nothing at all where there is too little data to price from. All prices are calculated on our servers in euro; a price submitted by a browser is never trusted.
§ 312j Abs. 2 BGB (DE) · § 1 PAngV (DE)
A booking has exactly one state at a time, and the platform records it in its own words. These are the states, and there are no others.
A booking is in one of the following states:
Payment is tracked separately from the booking state, as unpaid, pending, paid, refunded, failed, or scheduled for collection. The deposit is tracked separately again, as none, pending, authorised, held, released, claimed or disputed. Keeping them apart matters: a booking only becomes "upcoming" once payment has actually been verified, so no unpaid booking ever presents itself to an owner as confirmed. Two deadlines are written onto every booking, when it is created and when it is accepted — the owner's response deadline and the renter's payment deadline — and both are enforced by the platform rather than by either party. Separately, dates can be held out of the calendar for a limited period after a booking ends abnormally: after an owner cancellation, so the owner cannot immediately relist the dates they just took away from someone, and while an item is still out and its return has not been confirmed. Every hold has a recorded reason and an end.
A request that is declined, or that expires because the owner did not answer, creates no rental agreement and no payment obligation of any kind. Nothing is owed for having asked.
A handover is a recorded event, not a message. It exists so that both sides can later prove when the item actually changed hands, which is the fact most disagreements turn on.
Depending on how the item travels, a rental has up to two handover events, drawn from this fixed set:
Who does what in a handover is fixed by the type of event and cannot be negotiated or chosen. At the start of a rental the owner shows the code and the renter confirms it; at the end the renter shows the code and the owner confirms it. Nobody can confirm their own code. The code is six digits, accompanied by a scannable token, generated by the platform, stored only as a cryptographic hash, and shown in readable form exactly once to the person who has to display it. It is valid for fifteen minutes and can be regenerated; start codes become available 48 hours before the scheduled start; repeated wrong entries lock the challenge for a period. A leg that travels by carrier has no handover event at all — a code cannot prove that a parcel was collected — so evidence for shipped legs stays in the booking chat. A confirmed handover records an operational fact and by itself moves no money.
§ 535 BGB (DE) · § 536 BGB (DE)
A renter who needs the item for longer can ask to extend. An extension can only lengthen a rental, never shorten it, and it is priced from a quote pinned to the exact inputs and pricing version used at the moment it was produced, so the amount cannot drift between the request and the answer. The request has its own expiry. It may be answered by the owner, or by a co-lister holding the full assistant role described in 4.10, and by nobody else. An extension is only committed once the additional payment has actually succeeded.
An extension request passes through these states:
Either side can propose a concrete return time and a method of returning, and the other side accepts or rejects it. A proposal can also be superseded by a newer one or withdrawn by the person who made it. Only an accepted proposal counts as agreed; an unanswered proposal agrees nothing.
A return, or an outward journey, is recorded as one of these methods:
Returning on time is an obligation, and a late return can cost the renter money. What it does not do today is cost it automatically. The policy in force for Germany allows a grace period of 60 minutes after the agreed return time, and then routes the matter to a human rather than to a charge: automated late-return charging is switched off across the whole platform, and no policy currently in the registry is permitted to execute one. Three exceptions are built in and stand on their own: a return the owner was to collect, and a hand-off to a carrier, are not counted against the renter; a late delivery by the owner shifts the use period rather than shortening it; and a granted extension supersedes the original end date entirely.
§ 546 BGB (DE) · § 546a BGB (DE) · § 280 BGB (DE)
The platform recognises four distinct ways a confirmed booking can be brought to an early end. They are not interchangeable, and each has its own effect on the calendar and on the money.
The four actions are:
Where the item is sent back by carrier, it counts as returned at the moment the renter handed it to the carrier, once the owner has confirmed that handoff, or once 7 days have passed after the renter reported it without the owner confirming it or objecting to it by opening a case in the Resolution Center — an open case holds the settlement until the case is decided.
The cancellation policy that applies to a booking is fixed when the booking is made and never changed afterwards, together with the version of the policy text it came from. There are three policy classes — standard, reserved capacity and long term — and which one applies is resolved from the item's category, or from an override for long durations, and recorded on the booking. Every cancellation must carry a reason chosen from a fixed list and a written explanation of at least twenty characters, so a cancellation is never a bare click.
Where an owner cancels a confirmed booking, the renter's position is absolute: everything the renter paid is refunded, the ReBorSe service fee included. That is not a discretionary gesture and it does not depend on the reason. Separately from the refund, an owner cancellation can cost the owner, on a ladder that rises with repetition rather than punishing a first mistake.
The owner-side consequence of a cancellation is determined as follows:
An owner who wants to end a rental that has already started cannot simply end it. The request stays open until the renter answers it, and if the renter does not answer, nothing happens to the booking. We will not write a clause under which a renter's silence counts as consent to giving an item back early, because a clause of that kind is void under German law and because it would be wrong in substance: an owner should not be able to shorten a rental by waiting.
§ 308 Nr. 5 BGB (DE) · § 314 BGB (DE)
The statutory right of withdrawal is a right a consumer has against a trader. It is not a general right to change one's mind, and it does not arise merely because a contract was concluded through a website. Because ReBorSe carries P2P, B2C, C2B and B2B rentals side by side, the answer differs from booking to booking, and we would rather say so plainly than print a withdrawal notice that half our users cannot rely on.
For the rental agreement between renter and owner:
§ 312g BGB (DE) · § 355 BGB (DE) · § 356 BGB (DE) · § 356 Abs. 4 BGB (DE) · § 356a BGB (DE) · § 357a Abs. 2 BGB (DE) · Art. 246a § 1 Abs. 2 EGBGB (DE) · Directive 2011/83/EU, Art. 16 (EU)
A co-renter is an additional person the renter adds to a booking they have already made — a partner, a flatmate, a colleague who will be there at the handover. A booking has at most three co-renter places. An invitation is pending until it is answered, and then accepted, declined, expired or revoked; a co-renter's place on the booking is either active or removed, and only an active one grants anything at all.
A co-renter's access is read-only. They can see the booking and take part in its chat, and that is the whole of it. This is enforced on the server and not merely hidden in the interface: every action route refuses a co-renter outright, and the booking data a co-renter receives is assembled from a fixed list of permitted fields rather than by removing sensitive ones, so a field added to the system later is excluded by default rather than leaked by default.
A co-renter therefore cannot:
The renter remains the contracting party to the rental and remains responsible for the item. What a co-renter owes the renter — a share of the cost, a promise to be careful, an arrangement about who drives — is a matter between them, and ReBorSe is not a party to it and does not adjudicate it. Where a co-renter causes damage, the ordinary law of damages decides who answers for it to whom.
§ 421 BGB (DE) · § 425 BGB (DE)
A co-lister is the owner-side counterpart: someone an owner brings in to help run their listings. It is a different mechanism from co-renting, kept in different records with its own invitation flow, and the two must not be confused. A co-renter shares a booking on the renter's side; a co-lister helps manage listings on the owner's side. A person can be both, for different items, and neither role implies the other.
There are exactly three co-lister roles, and no others:
A co-lister's authority covers either all of an owner's items or only the items the owner has selected, and it is limited in scale: one person may co-list for at most five owners, and an item may have at most one active co-lister. If the records ever show two people claiming the same item, co-lister access to that item fails closed for everyone until the owner resolves it. An invitation is pending until answered, then accepted, declined, expired or revoked; a membership and each item assignment are either active or removed. Only active records grant anything, and a removed one grants nothing from the moment it is removed. Whatever a co-lister does, the owner remains the contracting party to every rental of their items. Every co-lister action is written to an activity log that the owner can read, and the rights attached to a role are a named set of individual capabilities rather than a rank on a ladder: a role does not silently acquire a power because it sounds senior, and a capability a role does not hold is refused on the server whether or not the interface offers it.
Regardless of role, a co-lister can never:
§ 164 BGB (DE) · § 278 BGB (DE)
An owner may revoke a co-lister invitation that has not been accepted, or set a membership or a single item assignment to removed, at any time and without giving reasons. A renter may remove a co-renter from a booking in the same way. Removal takes effect for future access at once, because access is resolved from active records only. It does not undo what was already done: a booking a co-lister accepted stays accepted, a message stays in the chat, and the activity log keeps its record of both.
Regulation (EU) 2019/1150, Art. 3 (EU)
This section sets out every amount ReBorSe charges, who owes it, when it is taken, how it is held and when it is paid out. It replaces the separate Payment Terms that used to sit beside these Terms. Every figure below is the figure the software actually uses; where the old document named a different number, the old number is gone rather than quietly kept. Section 6 covers advertising as a service — here we describe only the payment mechanics of a promotion.
A rental produces one charge and one entitlement. The renter is charged a single total by ReBorSe. Out of that total the owner becomes entitled to an amount, and ReBorSe retains its own fees. The rental agreement is still between renter and owner; what passes through us is the money, not the contract. Payments are processed by Stripe. ReBorSe is not a bank, not a payment institution, not an escrow agent and not a trustee, and does not hold client money under a licence. Renter charges are made on the ReBorSe platform account and owners are paid by a separate transfer to their own connected account — the model Stripe calls separate charges and transfers. We are responsible for calculating the amounts correctly, for the records that result, and for routing them as described here.
Stated plainly, because a payment section written in the present tense can imply a track record that does not exist: no money has ever moved through ReBorSe. Measured against the production database on 07.09.2026, payment_attempts held 0 rows, stripe_webhook_events 0 rows, payment_methods 0 rows and rental_financial_snapshots 0 rows. Everything below describes how the system is built to behave, not experience of it behaving.
Directive (EU) 2015/2366 (PSD2) (EU)
The total shown to a renter before booking is calculated once, in whole cents, and stored with the booking. It is never recalculated afterwards from current prices: if the price of the item changes tomorrow, the booking made today keeps the figures it was made under, and a stored quote that no longer matches the current calculation rules is refused rather than re-stamped. The total is made up of these components, and no others:
Return shipping is deliberately absent from that list. Where an item is sent back by post, the renter arranges and pays for that outside ReBorSe; the platform never charges it and never collects it, and the amount recorded for it in our own books is always zero. The owner's entitlement, correspondingly, is the rental base plus the owner's own fees, minus the ReBorSe owner service fee, plus any delivery, return service and outbound shipping the owner performs. The deposit, the sustainability contribution and the renter service fee are never part of it.
Delivery and the return service are priced by the owner, within limits ReBorSe sets because neither carries a ReBorSe fee (5.3) and neither may be used to move part of the rental price out of reach of that fee. For each of the two services the owner sets a base fee of at most €10, the number of kilometres that base fee includes, a price of at most €2 for each further kilometre and a maximum distance of at most 100 km. The distance between the item's location and the address you give is measured in a straight line and rounded up to whole kilometres; each kilometre beyond those included adds the owner's price, and beyond the owner's maximum distance the service is not available. Where the distance cannot be calculated, only the base fee is charged. Whatever the distance, one delivery and one return each cost at most €50. The amount is calculated on our servers from the owner's settings, never taken from anything a browser sends, and is part of the total shown before you book.
All amounts on ReBorSe are in euro. The platform supports no other currency: a booking in any other currency is refused outright rather than converted, so there is no exchange rate, no conversion margin and no currency risk for either side. Your own bank may still charge you for paying a euro amount from a non-euro account, and that is between you and your bank.
ReBorSe charges a renter service fee of 15% and an owner service fee of 3%. Both are calculated on the same base — what the owner earns from the rental itself, meaning the discounted rental base plus the owner's cleaning and extra-user fees. The renter service fee is subject to a minimum of €1.50: where 15% comes to less than that, €1.50 is charged instead, and the minimum replaces the percentage rather than being added to it. Where that base is zero — an item offered free, with no cleaning fee and no extra-user fee — no renter service fee is charged at all and the minimum does not apply. A reward earned on the platform may reduce the renter service fee for a booking; where one applies, the reduction is shown in the price summary before you book, the total shown then is the amount charged, and the owner's share is not reduced by it. Both percentages and that minimum are held as single values in the code that calculates every charge, and the figures quoted here are read from those same values, so what this section promises and what you are charged cannot drift apart. The owner service fee is a fee for the service ReBorSe provides. It is not a tax, not a withholding, and not a payment to any tax authority on the owner's behalf — we say so explicitly because an earlier version of the code called it a provider tax, and an owner reading that could reasonably have believed their tax had been dealt with. It has not been.
Neither fee is charged on any of the following, which are excluded from both bases so that nothing is counted twice:
Every fee is worked out in whole cents, rounded once at the point the fee is calculated and never rounded again after amounts are added together. The result is written into an immutable record of the booking at the moment it is created, so what you were charged stays readable exactly as it was calculated, whatever the fee percentages become later.
ReBorSe is operated by Mohamad Saied Sahiouni as a sole trader. There is no company standing between you and him: he answers personally and without limit. No VAT identification number has been issued, so invoices do not show VAT separately. Our own prices — the renter service fee, the owner service fee and listing promotions — are final prices: the amount shown is the amount you pay, with any VAT already included. The platform works out the VAT on each of them automatically at the moment the price is fixed, records it with your booking or purchase, and never changes the amount because of it.
How the VAT on our own fees is decided:
Standard VAT rates applied in the EU member states (as of 6 October 2026):
Nothing on this platform is tax advice, and ReBorSe does not file or pay anything for you. If you earn money by listing, that income is yours to declare, and if you are a business you remain responsible for your own invoicing and VAT obligations towards the person renting from you — including anything § 14 UStG requires of an invoice you issue. Where EU law obliges a platform to report seller income, we will do so, and will tell you what we have reported about you.
§ 3a UStG (DE) · § 13b UStG (DE) · § 14 UStG (DE) · § 18j UStG (DE) · § 19 UStG (DE) · § 27a UStG (DE) · Council Directive 2006/112/EC (VAT Directive) (EU) · Council Directive (EU) 2021/514 (DAC7) (EU)
There are two ways to book, and they are charged differently. A normal request asks the owner first; an instant booking does not. For a normal request:
An instant booking blocks the dates immediately, before payment, and the payment method you chose is charged at once, while you are still in the booking; if your bank asks for confirmation, you give it there. Because the dates are already blocked, the window to pay is deliberately short: 30 minutes. Miss it and the reservation is released automatically. Where an instant booking starts more than 30 days later, nothing is charged when you book: the card is charged automatically about 30 days before the start instead, and if that charge fails you have 7 days to complete it. These three windows — 24 hours to respond, 24 hours to pay, 30 minutes for an instant booking — are held in server configuration, and the deadline that applied to your booking is written onto the booking itself. Changing the configuration later never moves a deadline you were already given.
§ 312j Abs. 3 BGB (DE)
You may save a card so you do not have to enter it again. The card itself is held by Stripe; ReBorSe keeps only a masked reference — brand and last four digits — and never sees or stores a full card number. When you save a method you are asked to agree to a specific, versioned sentence, and what you were actually shown is recorded together with the date and the version, so the record can never be rewritten to say something you were not shown. You can withdraw that agreement by removing the method, except while a payment with it is in progress or it is the method chosen for a request or booking that has not yet been paid; until the owner accepts a request, you can switch it to another method. The historical record of the consent stays, marked as withdrawn. Every request and every booking needs a saved method, chosen when you send it. By saving the method and choosing it for a booking, you authorise ReBorSe to charge it for that booking at the moments set out in 5.5, including when you are not present: when the owner accepts your request; about 30 days before the start, where the rental starts more than 30 days after the booking is confirmed; and, for a booking paid in periods under 5.9, for each later period on the date shown in your payment plan. It authorises no other charge: an additional amount during a rental under 5.10, or the price of an extension, is only ever charged in a session you are in. An owner who chooses to fund a refund to a renter always does so on-session as well — there is deliberately no mechanism to charge an owner's card silently later.
Card is the method that works everywhere on ReBorSe. SEPA Direct Debit settles too slowly for flows that must either block a date or switch something on the moment payment is confirmed, so it cannot be used for them. That is a settlement-speed limitation, not a judgement about you. SEPA Direct Debit is therefore excluded from:
Where the interface offers a payment method that turns out not to be usable for a particular flow, it tells you so before you commit and asks you to pick a card, rather than accepting the selection and failing later. Stripe is the only payment provider ReBorSe uses; older parts of the interface still mention PayPal and Klarna, and those references are wrong and are being removed.
An owner may require a deposit. The amount is set by the owner, shown before you book, and included in the total you are charged. It is security against damage, loss or a serious breach of the rental agreement, and it is not the owner's money: it is recorded as an amount held on your behalf and owed back to you unless a claim is properly made. A deposit hold moves between four recorded states, and no others:
A claim never freezes more of your deposit than it is actually for. If a claim covers part of the deposit, only that part is held and the rest is treated as uncontested and payable back to you. If a claim exceeds the deposit, the part that fits is held and the shortfall is recorded so that it stays pursuable rather than silently disappearing — recording it is not a decision that you owe it. Who is liable is decided through the Resolution Center under section 8, never by ReBorSe unilaterally keeping the money.
At checkout a renter may choose to add a contribution of €2.50. It is entirely voluntary, it is never added by default, and declining it changes nothing about your booking. The amount is a single fixed value held in the code. What we can honestly say about it is limited, so here is all of it: the €2.50 is booked as a liability to a sustainability account — money ReBorSe holds and owes onward, not revenue it has earned. It is not spent on your rental. There is currently no partner organisation to receive it, no route by which it could be paid out, and no project attached to it. It does not offset anything, it does not compensate for anything, and it does not neutralise the impact of your rental or of the item. We will not describe it in those terms, and if you have read such a description elsewhere in the app, that copy is wrong and is being corrected.
Directive (EU) 2024/825 (EU) · § 5 UWG (DE)
A long rental can be paid in periods rather than in one sum. A booking qualifies only if it runs longer than 28 days, is not a free borrow, and is large enough to be worth splitting: at least €100 collectable in total, and at least €25 in each complete 28-day period, the final part-period being a remainder and exempt from that minimum. A booking that does not qualify is paid as a single amount, exactly as before. This is not a subscription and it is not credit. The number of periods is fixed and finite when you book, every amount is computed once from the booking's own stored figures, and nothing renews. A deposit is never split across periods; where a deposit applies it stays outside the instalment plan entirely. Outbound delivery and shipping fall in the first period and the return service in the last, because that is when those services are performed. The thresholds that qualified your booking are stamped onto the plan, so a later change to them cannot alter how your plan is read.
Things change mid-rental: an item is kept longer, a service is added, or an owner decides to give something back. Rather than have that settled by bank transfer between strangers, ReBorSe records it as an adjustment. A request — for a further payment, or for a refund — must be actively accepted by the other side; one that is not accepted expires, and it is never treated as agreed because nobody replied. A further amount the renter offers to pay, or a refund the owner sends, needs no acceptance, because nobody has to approve receiving money. There are four kinds, and each names who is asking and who pays:
Fees on additions are cumulative, not per adjustment. The 15% and 3% are recalculated over the whole fee-bearing amount of the booking including everything successfully added, and what has already been charged is subtracted. Two consequences follow, and both are deliberate: booking a small amount and topping it up later costs exactly the same in fees as booking the full amount at once, and the €1.50 minimum can bind only once for a whole reservation rather than once per top-up. Only amounts that have actually been paid enter that calculation — a proposal that is pending, declined, withdrawn or expired creates no fee.
A refund given voluntarily by an owner returns the owner's own money. Under the rules the platform currently applies, it does not reduce the fee base and does not return the ReBorSe fees or the sustainability contribution already charged, and no ReBorSe fee is charged on the refund itself. Your statutory rights are unaffected: where the law entitles you to money back — because the item was not as described, or because a consumer withdrawal right applies — that right is not limited by this paragraph, and section 8 sets out how such a claim is handled.
§ 307 BGB (DE) · § 308 BGB (DE) · § 309 BGB (DE)
Cancelling before a rental starts is settled on time bands measured from the start. Cancel 48 hours or more before the start and the rental amount is refunded. Cancel between 24 and 48 hours before, and 50% of it is. Cancel less than 24 hours before, and none of it is. Separately from those bands there is a grace period: a renter who cancels within one hour of the booking being confirmed, and before it starts, is treated as though the booking had not happened.
Where a renter cancels and any rental amount is refunded, ReBorSe may keep part of the renter service fee to cover what the cancellation actually cost. That retained amount is the lowest of three figures: the service fee you originally paid; the verified cost we were actually charged plus €3.00; and a hard cap of €20.00. It is a cap and a cost, not a penalty, and it can never exceed what you paid. It does not apply within the grace period, does not apply when the owner is the one cancelling, and does not apply where nothing is being refunded anyway. Refunds go back to the method that was charged; we cannot send them anywhere else, and how long the money takes to appear is decided by Stripe and by your bank, so we do not promise a number of days. What we do control is that the refund is submitted and that its state — being funded, submitted, succeeded or failed — is visible to you rather than hidden.
Money moves automatically as a result of a Resolution Center decision only where automated settlement of those decisions is switched on in our platform configuration. It is off by default and stays off until we deliberately switch it on; while it is off, a decision is recorded and any payment it calls for is handled by hand. Cancellations are settled under the bands above; that settlement has its own setting and can be paused separately, which never stops you from cancelling or from raising a case.
If a payment does not go through, the booking it belongs to does not become binding. The reservation is released when its window passes, the dates return to the owner, and you are told. We do not add a fee for a failed payment, we do not hold you to a booking you did not pay for, and we do not assert a right to keep trying your card indefinitely. Where a payment needs an extra authentication step from your bank, you will be asked to complete it and the booking waits for you rather than failing quietly.
If you dispute a charge with your card issuer, your issuer decides it and we will provide the records we hold to whichever side asks for them. Money connected to the disputed booking may be held while that runs, so that we are not paying an owner out of an amount that is being taken back. We claim no right to invent an administrative charge, to pass a balance to a collection agency, or to hold a user liable for a loss we have not shown they caused.
An owner is paid through a Stripe Connect Express account in their own name. Only the ability to receive transfers is requested on that account — an owner never accepts a customer payment directly, because the renter's payment is taken by ReBorSe and the owner's share is transferred afterwards. Setting the account up means giving Stripe the identity and bank details it requires; ReBorSe never sees the underlying documents, and cannot pay an owner who has not completed that process. What an owner has earned then moves through recorded states, each of which is visible to them:
Three timing rules apply. Nothing becomes eligible until 24 hours after the rental starts. An amount below €10.00 is accumulated rather than transferred on its own, so that a tiny transfer does not cost more than it carries. A rental longer than 28 days is released in 28-day cycles rather than in one sum at the end. Beyond timing, an account is payout-ready only when all of the following hold: it exists, its ability to receive transfers is active, Stripe has enabled payouts on it, a usable bank destination is on file, nothing is blocking it, and no requirement is outstanding. If any one of those is missing, the earnings stay recorded against the owner and are not lost; they simply cannot move yet, and the reason is shown.
Payouts are made automatically. Several times a day the platform checks each rental again, against its own records and against Stripe, and transfers whatever has become ready to the owner's Stripe Connect Express account, in euro. What an owner has ready at that moment is added up; if the total is below €10.00, nothing is sent and it waits for the next run. The account must be held in a country for which payouts are offered; at present these are the member states of the European Union, Liechtenstein and Norway. If a booking is cancelled and the owner keeps part of the price under 5.11, that part is paid once the cancellation has been settled. Nothing is transferred while Stripe has not confirmed the renter's payment, or the payment has been disputed or refunded in full; while a cancellation, a refund or a request to cancel is still open; while a Resolution Center case, an appeal, a legal, chargeback, fraud or insurance hold, or a manual review affects the rental; or while the owner's account is not payout-ready or payouts to it are paused. A booking paid in instalments is not yet paid out automatically; what the owner earned from it stays recorded. Each transfer is recorded once, and the owner is told when it has been sent. From the connected account, Stripe pays the money into the owner's bank on its own payout schedule; how long that takes, and any currency conversion for a bank account outside the euro, are decided by Stripe and the owner's bank, not by us. If a transfer is reversed, the reversal is recorded and shown in the payout history, and no further payout for that rental is made automatically until a person has looked at it.
An owner may pay to make a listing more visible. A promotion is bought once, for a fixed price, and runs for exactly 7 days from the moment payment is verified. There is no subscription, no recurring charge and no automatic renewal: when those 7 days end, the promotion ends, and nothing further is taken from you. Three promotions are offered, each per listing and each for 7 days:
The price is calculated on our servers from those figures and never taken from anything your browser sends. A promotion becomes active only after the payment is verified: if the payment fails, nothing is charged, nothing is activated, and your listing is kept as you left it. Buying a promotion that is already running adds another 7 days after the current end rather than replacing it, so time you have paid for is never lost. If you are a consumer, before paying you expressly ask for the promotion to start at once and acknowledge that your right of withdrawal ends once its 7 days have run; if you withdraw earlier — as described on the page "Withdrawal from paid ReBorSe services" and in 4.8 — we refund the share for the days that have not yet run.
Every charge, refund, adjustment, deposit movement and payout is recorded, and you can see your own in your payment history and, as an owner, in your payout history. Records show the masked payment method and a shortened provider reference; they never show a full card number or an internal identifier. Access to your financial history requires a verified phone number, because it is the part of your account that most rewards someone who has got into it. We keep payment records for ten years, which is what German tax and commercial law requires of them, and we keep them after you close your account for as long as that obligation runs. Section 12 of the privacy policy explains how that interacts with your right to have data deleted. Claims arising out of a payment are subject to the ordinary limitation period of three years.
§ 147 AO (DE) · § 257 HGB (DE) · § 195 BGB (DE)
A change to a fee is a change to these Terms, and it is made the way section 1.6 describes: at least 30 days' notice, by email and in the app, saying what is changing and when, with a right to reject it and close your account before it takes effect. Your silence is never treated as agreement. A booking already confirmed keeps the fees that applied when it was booked, because the figures were stored with it and are never recalculated.
For business users, European law requires at least 15 days' notice before the terms governing an online intermediation service change, and a fee change is exactly such a change. The 30 days above is longer on purpose. We do not reserve a right to raise a fee on an existing booking, to charge a fee that was not shown before you committed, or to introduce a new charge without notice.
§ 308 Nr. 5 BGB (DE) · Regulation (EU) 2019/1150, Art. 3 (EU)
This section covers everything on ReBorSe that someone pays for in order to be seen. It sets out the three promotions you can buy for your own listing, exactly how long they run and what they cost you in commitment, precisely how each one changes where your listing appears, what we must label and how we label it, and what happens when an advertisement is refused, removed or cut short. It is written to be checked against the app rather than believed.
Two different things are dealt with here, and confusing them causes real problems, so they are kept apart throughout.
Both apply to every kind of user. A promotion may be bought by a private individual promoting a single listing (P2P and C2B) or by a business promoting its inventory (B2C and B2B). Because business users buy promotions and because ranking is what they are buying, the European rules on fairness and transparency for business users of online intermediation services apply to this section in full, and are cited where they bite.
Regulation (EU) 2019/1150, Art. 1 (EU) · § 6 DDG (DE)
There are exactly three, they attach to one listing rather than to an account or a rental, and only the user who owns the listing can buy one for it. They are recorded against your listing in the platform's promotion table, which is where the authoritative record of what you bought lives.
The three, by the name you see when you buy and by the identifier the platform stores:
They are independent. You may buy one, two or all three for the same listing, they are charged separately, they run their own clocks, and each does only what is described above. Buying all three does not create a fourth, larger effect.
A promotion of the same three kinds can also be granted without payment, as a reward for activity on the platform. Such a grant is tied to one account, cannot be passed to anyone else, has no cash value and cannot be exchanged for money — but once activated it has exactly the same effect on ranking and placement as a purchased one. That is stated here because section 6.5 has to disclose everything that influences ranking, whether or not money changed hands.
A promotion runs for exactly 7 × 24 hours, measured from the moment your payment is verified — not from the moment you click, and not from the moment your listing is published. Seven days is the only length sold; there is no shorter or longer option.
It is a single, one-off payment. There is no subscription, no standing order and no automatic renewal. When the seven days end, the promotion ends, your listing stays live exactly as it was, and nothing further is taken from your payment method. If you want the promotion again you must buy it again.
If you buy the same promotion again while it is still running, the new seven days are added after the current end date rather than replacing it. Remaining time is never lost, never restarted and never overwritten. Buying a Featured listing on day five of a running Featured listing gives you the two days you still had plus seven more, not seven in total.
The sequence, which is the same every time:
§ 312i BGB (DE) · § 312j Abs. 2 und 3 BGB (DE)
A promotion becomes active only after payment has been verified by us against the payment provider. We do not activate it because your browser returned to a success page. If the payment fails, is declined or is reversed, nothing is charged, the promotion is marked failed, your listing and all its details are kept untouched, and you may simply try again or carry on without a promotion.
Expiry is swept hourly, so a promotion can in the worst case remain recorded as active for up to an hour past its end. That does not extend it: every place a promotion is displayed re-checks the end date against server time before showing anything, so the treatment stops when the seven days are up regardless of when the sweep runs.
Where an end date is missing or unreadable, the platform deliberately keeps a paid promotion visible rather than hiding it. The bias is towards honouring what someone paid for. It means a data fault can leave a promotion running slightly long; it will never cut one short without your knowledge.
What follows is a legal obligation, not a courtesy. European law requires an online intermediation service to set out the main parameters determining ranking and their relative importance, and separately requires it to disclose any direct or indirect payment that influences that ranking. So here is the mechanism, measured from the code that runs it.
When you search with words, results are scored on how well each listing matches, using these signals in descending order of weight:
A Featured listing adds a fixed bonus to that score. On the scale above, where an exact title match is worth 100 and a title merely containing your words is worth 60, the Featured bonus is worth 30. It is therefore smaller than a title match, smaller than a category match and smaller than a brand match: a paid but irrelevant listing cannot outrank a genuinely relevant one. Where two listings score equally and both are Featured, the one whose promotion ends later is shown first.
A Highlighted listing has no effect on search ranking whatsoever. It is colour, not position. It is excluded from the scoring on purpose, and a listing does not move up by a single place because it was highlighted.
A Gallery bump does not change search ranking either. What it buys is a separate surface: the Gallery section on the home page, and the gallery page behind it, are assembled exclusively from listings with a currently active gallery bump, most recently bumped first. Nothing organic appears there. When nobody has an active gallery bump the section is not shown at all.
In the recommendation feed — the suggestions assembled from what you have viewed, favourited and searched for — the gallery bump and Featured add a small bonus, the gallery bump the larger of the two, and the two combined are worth less than a third of the single strongest organic signal, which is that you have favourited something in the same subcategory. A Highlighted listing adds nothing there either. Promotions can shuffle near-equal suggestions; they cannot manufacture relevance.
Two further points about ordering. When you browse without typing anything, the default order shows Featured listings first, then all other listings in the normal order, newest first — so on an empty query, a Featured promotion determines the top of the list outright. A Highlighted listing has no effect on order anywhere: not in a text search, not when browsing and not in recommendations. When you sort deliberately by price or by newest, promotions are ignored entirely and the order is the plain database order.
The remuneration behind all of this is direct: the owner of the listing pays ReBorSe a fixed price for the promotion, we keep it, and no part of it goes to any third party. We take no payment from anyone else to influence ranking, and we do not sell a position at the top of results as such. Where the same promotion has been granted as a reward for activity rather than bought, it influences ranking and placement identically, runs for the same 7 days and carries the same label, and that is disclosed in section 6.2 for exactly this reason.
Regulation (EU) 2019/1150, Art. 5 (EU) · Regulation (EU) 2022/2065, Art. 27 (EU)
Anyone looking at a listing that has been paid to appear where it appears is entitled to know that. We commit to marking paid placement as paid, clearly and next to the listing itself, in a way that does not depend on the reader hunting for an explanation. What the app actually shows today is set out below.
What a person currently sees:
"Featured" and "Gallery Bump" are the names of products and the violet tint is only a colour; none of them tells the reader that money was paid for the placement. That is why the "Sponsored" label appears beside them wherever a promotion places a listing among others or makes up a section of its own.
§ 5a Abs. 4 UWG (DE) · Regulation (EU) 2022/2065, Art. 26 (EU) · § 6 Abs. 1 DDG (DE)
Separately from promoted listings, the platform has a real Advertising category, and users do let advertising surfaces through it as ordinary rentals. It is a listing category like any other, not a media-sales operation run by us.
The Advertising category currently has these subcategories:
A parking space is also a listable item, under Miscellaneous. In every one of these cases the rental agreement is between the two users and the ordinary rules apply: sections 3 to 5 govern the listing, the booking and the money, and section 8 governs disputes. ReBorSe does not own the surface, does not sell the space, does not set the price and takes no share of what is displayed on it. The user who takes the surface is responsible for what goes on it — for holding the rights to the content, for any permit or planning consent the site requires, and for the content complying with the standards in section 6.8. The user letting it is responsible for having the right to let it.
§ 5 UWG (DE) · § 823 Abs. 1 BGB (DE)
These standards apply to a promoted listing, to the material displayed on any advertising surface let through the platform, and to any other commercial message placed through ReBorSe. You warrant, each time you promote or advertise, that you hold every right needed for the content and that it does not:
§ 5 UWG (DE) · § 7 UWG (DE) · Regulation (EU) 2022/2065, Art. 26 Abs. 3 (EU)
We may refuse a promotion before it starts and we may stop one that is running. That is a defined right, not an open discretion: we exercise it on the grounds listed below, we tell you which ground applies, and a clause letting us withdraw a paid service for any reason at all would not survive German law on standard terms in any event.
The grounds are:
Where you are a business user, we give you a statement of reasons before or at the time a promotion is stopped, identifying the specific facts and the specific ground relied on, and you may challenge it through the internal complaints route in section 9. That is required of us and we do not treat it as optional.
If a promoted listing is taken down or deactivated, or the account is suspended, mid-run, the promotion stops delivering immediately, because every surface that displays it shows only live listings. The seven-day clock, however, keeps running: nothing in the platform pauses it, and the promotion will simply be recorded as expired when its end date passes. If the listing is deleted, the promotion stops delivering at once in the same way, and its record is kept rather than deleted; it is removed only if the listing itself is later erased for good. An order that is still awaiting payment when the listing is deleted is not cancelled by the deletion: if the payment then succeeds, the promotion is activated and recorded but cannot be shown while the listing is hidden, which counts as not delivered for the purposes of the next paragraph; if it fails or lapses, it is recorded as failed or cancelled and nothing is charged, as 6.4 describes for a failed payment.
On money, we say only what is true. The platform has no mechanism for refunding a promotion — there is no refund path for a listing promotion anywhere in the payment system, and promotion revenue is booked in one piece as our own operating income. We therefore do not promise a refund, a partial repayment for unused days or a replacement run, because we could not currently deliver one. That is a statement about the software, not a waiver: your statutory rights are untouched, and where a promotion was stopped for a reason that was our fault rather than yours, or was never delivered at all, you may claim repayment under the general law and we will handle it manually.
§ 307 BGB (DE) · § 308 Nr. 4 BGB (DE) · Regulation (EU) 2019/1150, Art. 4 (EU)
A promotion buys the placement described in section 6.5 for seven days. It does not buy views, enquiries, bookings or income, and we do not guarantee any of them. How a listing performs depends on its price, its photographs, its description, its location, the season and the competition, none of which we control. We also do not guarantee a fixed number of impressions or a fixed position, and there is no service level attached to a promotion.
If you believe something promoted or advertised on ReBorSe is unlawful, misleading, infringes your rights or is not properly marked, tell us through the reporting route in section 8. We will look at it, and we will act on it where the complaint is made out — including by removing the promotion, removing the listing, or acting against the account behind it. We keep the record of every promotion sold: what was bought, by whom, for which listing, when it ran, and what was paid. ReBorSe is far below the size at which the Digital Services Act obliges a platform to publish a searchable public repository of the advertisements it has shown, so no such repository exists; the underlying record does, and we will produce it to a competent authority on a lawful request.
Renting a cordless drill and renting a van are not the same act, and a single set of rules written for both would be too vague to help either party. This section therefore adds, for each category the platform actually offers, the risks that category carries, what the owner must do before handing the item over, what the renter must do while holding it, and which law applies. These clauses sit on top of the general rules in sections 3, 5 and 8; where a general rule and a category rule both apply, the stricter one governs.
The categories named below are the twelve the platform genuinely has: Tools & Equipment, Vehicles & Mobility, Electronics & Gadgets, Party & Events, Fashion & Accessories, Sports & Outdoor, Home & Living, Media & Entertainment, Business & Professional Equipment, Family, Baby & Kids, Advertising, and Miscellaneous. There is no separate travel category and no separate parking category: travel equipment and parking spaces are subcategories of Miscellaneous. Nothing in this section applies to a category that does not exist.
§ 535 BGB (DE) · § 823 BGB (DE) · Regulation (EU) 2023/988 (GPSR) (EU)
Before any category clause is read, one thing has to be said plainly, because every clause below depends on it: ReBorSe does not inspect, test, measure, certify, service or take custody of any listed item, in any category. Nobody at ReBorSe has seen the drill, the car, the pushchair or the ladder. What the platform knows about an item is what the owner typed into the listing. ReBorSe also provides no insurance of any kind and holds no policy covering damage, theft, injury or third-party loss, so no clause in this section may be read as promising that anything is covered.
Two kinds of listing are refused automatically at the moment of publishing or editing, by a check that runs on the text of the listing itself:
One real gate does exist. For certain categories the renter must complete identity verification, and the check is enforced on the server, not merely displayed in the browser: an unverified renter cannot make an instant booking or book a rental longer than 28 days, and any other request from an unverified renter can be sent and accepted, but nothing is charged and the booking is not confirmed until the check is complete; if it is not completed before the payment deadline, the reservation is released automatically. Identity verification confirms who a person is. It does not confirm that they are competent, trained, licensed, insured or physically able to use the item, and it is never a substitute for the qualifications a particular item demands.
Identity verification is currently required of the renter for these categories and subcategories, and only these:
This category covers power tools, hand tools, construction equipment, garden equipment, cleaning equipment and industrial machinery. Powered and mechanical equipment injures people: it cuts, crushes, throws debris, electrocutes and topples, and it does so fastest in the hands of someone using it for the first time. The risk here is not chiefly that the tool is broken but that it is used by someone who has never used one. Both sides should assume that no third party has checked anything.
For every rental in this category:
ProdSG (DE) · Betriebssicherheitsverordnung (BetrSichV) (DE) · Regulation (EU) 2016/425 (PPE) (EU) · § 823 BGB (DE)
This category covers cars, bicycles and e-bikes, motorcycles and scooters, vans and trucks, recreational vehicles, watercraft and car trailers. It is the most heavily regulated category on the platform, and the regulation attaches to the vehicle, to the driver and to the insurance policy separately — all three must be in order, and satisfying one says nothing about the other two. Handing a vehicle to a stranger without checking all three is where the real exposure lies, and the check has to be made by the two users, because the platform does not make it.
For every rental in this category:
§ 21 StVZO (DE) · § 29 StVZO (DE) · StVG (DE) · § 1 PflVG (DE) · FeV (DE)
This category covers cameras and lenses, audio equipment, projectors and screens, drones, gaming consoles and VR, computers and laptops, and tablets and mobiles. Two risks dominate and they are unlike the physical risks elsewhere: these devices hold personal data, and some of them are regulated in their own right. A returned laptop or phone that still carries an account, a photo library or a saved password is a data-protection incident for whoever left it there, and neither party may read, copy or keep what the other left behind.
For every rental in this category:
Art. 5(1)(f) GDPR (EU) · Art. 32 GDPR (EU) · § 202a StGB (DE) · Regulation (EU) 2019/947 (EU) · ElektroG (DE) · Regulation (EU) 2023/1542 (EU)
This category covers event furniture, decorations and props, catering equipment, entertainment equipment and outdoor event equipment. What makes it different is that the item is used by a crowd rather than by the renter: guests sit on the furniture, handle the props and stand under the marquee, and the renter is answerable for all of them. It is also unforgiving about time, because an item that arrives after the event has no value at all.
For every rental in this category:
Regulation (EC) 852/2004 (EU) · § 29 Abs. 2 StVO (DE) · § 117 OWiG (DE)
This category covers wedding dresses, traditional and formal wear, costumes, jewellery and watches, bags and luggage, and clothing and shoes. These items are worn on the body, which makes hygiene a duty on both sides rather than a courtesy, and they are frequently booked for a single unrepeatable date, which makes a late return far more damaging than the rental price suggests. Brand claims matter too: describing an item as a particular designer's work when it is not is a misleading commercial practice and a trade mark infringement, and ReBorSe verifies no brand, no material and no size label.
For every rental in this category:
§ 5 UWG (DE) · § 14 MarkenG (DE) · § 536 BGB (DE)
This category covers camping equipment, outdoor gear, water sports equipment, exercise equipment and winter sports equipment. Here the item is not usually what hurts the user — the activity is. A paddleboard on a calm lake and the same board in an offshore wind are different undertakings, and no listing can tell the two apart. The renter therefore assesses their own fitness, skill and conditions before every use, and that assessment cannot be delegated to the owner or to the platform.
For every rental in this category:
Regulation (EU) 2016/425 (PPE) (EU) · § 823 BGB (DE) · § 535 Abs. 1 BGB (DE)
This category covers home furniture, appliances, home decor, office equipment and storage solutions. The characteristic risks are electrical, structural and dimensional: an appliance that faults in someone else's flat, a shelf anchored into plasterboard, a wardrobe that will not fit through the door it was measured for. Mains-powered appliances are the sharpest of these, because a fault in a borrowed appliance shows up in a home the owner has never seen.
For every rental in this category:
ProdSG (DE) · § 536 BGB (DE) · § 823 BGB (DE)
This category covers books, board games and puzzles, musical instruments, films and DVDs, and art supplies. The physical duties are modest and mostly about completeness — a board game missing a card and a puzzle missing a piece are worthless, so both sides should count the parts at handover and at return, and the renter is liable for lost components. Instruments should be handed over playable, with their condition and grade honestly stated, and returned with strings, reeds, bows and cases intact. Art supplies are consumed by use: what is used up should be agreed in advance, and contaminated brushes and mediums should not be returned at all. The harder question in this category is not physical at all; it concerns rights. The owner who lists a book, a film, recorded music, a game or software must hold any rights needed to rent that copy out for money, and ReBorSe removes a listing once it has been reported and found to infringe such rights.
§ 17 Abs. 2 UrhG (DE) · § 17 Abs. 3 UrhG (DE) · § 27 UrhG (DE) · § 69c Nr. 3 UrhG (DE) · Regulation (EU) 2022/2065, Art. 6 and 16 (EU)
This category covers professional office equipment, trade show equipment, photography and videography tools, hospitality and gastronomy equipment, agriculture and farming equipment, safety and security equipment, medical and laboratory equipment, packaging and shipping equipment, and IT and networking equipment. Its distinguishing feature is that failure costs a business rather than an evening, and that several of its subcategories are regulated at a level the platform has no visibility of. ReBorSe offers no service level, no uptime guarantee, no calibration, no certification and no replacement equipment.
For every rental in this category:
Regulation (EU) 2017/745 (MDR) (EU) · MPDG (DE) · Betriebssicherheitsverordnung (BetrSichV) (DE) · Regulation (EU) 2016/425 (PPE) (EU) · § 14 BGB (DE)
This category covers baby gear, toys and games, kids' furniture, kids' party supplies and educational materials. It is the category where the consequences of a bad item fall on someone who cannot assess it, cannot complain and cannot get out of the way, and it is therefore the one where the honesty of a listing matters most. Second-hand child equipment carries two risks a photograph never shows: it may have been recalled, and it may have been damaged in a way that leaves no mark.
For every rental in this category:
Regulation (EU) 2023/988 (GPSR) (EU) · Directive 2009/48/EC (Toy Safety) (EU) · EN 71 (EU) · EN 1888 (EU) · UN ECE R129 / R44 (INT)
This category covers outdoor advertising, vehicle advertising, aerial advertising, event advertising and digital advertising. What is rented here is usually access to a surface, a vehicle, an airspace slot or a screen rather than a physical object, and the legal exposure comes almost entirely from the content the renter puts on it and the permission the placement needs. ReBorSe is not a media agency and reviews no advertising content before it appears.
For every rental in this category:
§ 5 UWG (DE) · § 33 StVO (DE) · LuftVO (DE) · Regulation (EU) 2019/947 (EU) · Art. 26 DSA (EU)
This category covers parking spaces, pet supplies, unique items, seasonal decorations and travel equipment. It exists because some listings do not belong anywhere else, and its clauses are correspondingly varied. Parking spaces deserve particular care, because letting one is a contract about land rather than about an object, and the person letting it very often does not hold the right to.
For every rental in this category:
§ 540 BGB (DE) · § 535 BGB (DE) · § 823 BGB (DE)
Each subsection above allocates responsibility between owner and renter, and each says where ReBorSe does nothing. None of that is an exclusion of liability, and none of it may be read as one. Liability for injury to life, body or health is never excluded or limited, whether it arises from ReBorSe, from an owner or from a renter; nor is liability for intent or gross negligence; nor is liability under mandatory product liability law. A renter's statutory rights when an item is defective — to reduce the rent, to demand it be put right, and to claim damages — survive every clause above, and an owner cannot contract out of them against a consumer. Where a clause in this section would have that effect, it does not apply to that extent.
§ 307 BGB (DE) · § 309 Nr. 7 BGB (DE) · § 536 BGB (DE) · § 536a BGB (DE) · ProdHaftG (DE)
This section is about behaviour, safety and what happens when something goes wrong. It sets out how you must conduct yourself, what may never be listed or sent, what each side must do to keep a rental safe, how to report illegal content or abuse, what we actually do with a report, what measures we may take against a listing or an account and what reasons you are owed for them, how the Resolution Center handles a dispute between two users, how you appeal a decision, and where you can go outside ReBorSe. It applies to every relationship the platform supports — P2P, B2C, C2B and B2B — and it is written from what the software actually does, not from what a policy document would like to claim.
ReBorSe works because strangers hand each other valuable things and get them back. That only holds if people behave decently, so this is the standard, and it applies everywhere on the platform — in listings, in messages, at a handover, in reviews and inside a Resolution Center case:
Two things follow from this being an agreement rather than a slogan. Breaching it is a breach of these Terms and can lead to the measures in 8.7. And it binds us too: the parts of it that are about honesty and proportionate treatment are how we say we will act, and 8.7 and 8.8 exist so you can hold us to it.
This subsection replaces the separate User Code of Conduct and the Risks and Safety Policy that the previous Terms referred to as external documents. They are not separate any more. Where one of those documents said something different, this section is the one that applies.
The following are prohibited on or through ReBorSe. Some of them the platform blocks by itself; all of them are a breach of these Terms whether or not the software catches them:
Three of these are enforced by the software at the moment a listing is created or edited. A listing that offers a person or an animal is rejected outright and nothing is saved. A listing that offers a regulated substance of the kind described above is rejected the same way. A listing whose text matches our critical forbidden-content rule — weapons, explosives, prescription medication, identity papers — is not published but held for review instead. Everything else on the list is enforced by people, after the fact, and depends on someone reporting it.
Regulation (EU) 2022/2065, Art. 14 (EU) · § 823 BGB (DE)
The owner knows the item; the renter does not. That asymmetry is where most accidents come from, so the owner carries the following duties, and they are contractual, not advisory:
The renter carries the mirror image of those duties:
Photographs, documents and other files you attach to a message or to a Resolution Center case are not scanned for malware. The platform has the connection point for a scanning service, but no such service is configured, so every file is recorded honestly as unchecked rather than assumed to be clean. We say this plainly because the alternative — a silent "no preview available" — would let you believe a check happened that did not.
Because of that, what the platform shows you is deliberately restricted. Images are re-encoded by us and it is that safe copy you see, never the file as uploaded. Riskier originals — PDF, Word documents, video and audio — are never previewed in the app; they can only be downloaded through an authenticated link, and you open them at your own risk on your own device. Files a participant uploads to a case are kept in private storage, are never publicly addressable, and are reachable only through links that expire after ten minutes.
Your obligations are the other half of this:
Anyone can tell us that something on ReBorSe is illegal or breaks these Terms, and we are required to provide a way of doing it that is easy to find and easy to use. In the app it is the report action, and it attaches your report to exactly the thing you were looking at: an item listing, a whole conversation, a single message, or a person. You do not need to be a lawyer and you do not need to name a statute.
You choose one of six reasons, and you may add up to 1,000 characters of your own explanation:
European law sets out what a notice about illegal content should contain if it is to oblige us to act on it. If you can, include all four; a report that is missing one is still read:
Some limits apply to the report action in the app, to keep it usable. It works only when you are signed in, so your account is recorded as the reporter; you cannot report yourself or your own listing; a report about a person requires an actual interaction — a shared conversation or a reservation — because reporting a stranger you have never dealt with is too easy to abuse; and you may file up to five reports an hour and fifteen a day, while a second report about the same target within twenty-four hours, while the first is still open, is rejected as a duplicate rather than counted twice. None of this limits who may notify us of illegal content: anyone, with or without an account and whether or not they use ReBorSe, may send a notice to legal@reborse.com, ideally with the four elements above, and a notice concerning child sexual abuse material may be sent there without a name or contact details. Signing in and using the report action is simply the more convenient way, because the report then identifies exactly what you are reporting.
Regulation (EU) 2022/2065, Art. 16 (EU) · § 1004 BGB (DE)
This is the actual path a report takes, end to end:
The score decides nothing on its own; a person reviews the entry and decides. There is one exception, and it is switched off unless we switch it on: the platform may hide a reported listing provisionally when several independent people with established accounts have reported it and its score is high. Only a listing can be hidden this way — never a message, a conversation or an account, and never a booking, a payment or a payout. The listing is not deleted and existing bookings go ahead; a person reviews it within 24 hours, and if no one has decided within 72 hours it becomes visible again automatically. Its owner receives the statement of reasons described in 8.7 by email at once, including that automated means were used, and can complain under 8.8.
Alongside reports, the platform records safety signals of its own. It is important to be exact about what this does: it writes observations, and that is all. It does not block a booking, a payment, a payout or a listing, and no transaction is ever scored and refused. The signals it records are:
Only two of these observations ever change what you can do, and neither is a block. If you repeatedly try to move a deal off the platform, the next such message brings up a confirmation dialog; confirming it sends the message normally, and we do not veto it afterwards. And an account less than a day old that has already messaged ten or more different conversations must verify a phone number before sending further chat messages — the one gate on the platform, aimed at mass approaches from throwaway accounts. It does not apply to a reservation message or to scheduled messages, and if the check itself fails, the message is sent.
Where a listing, a piece of content or an account breaches these Terms or the law, we may:
What we will not do is reserve an unlimited right. The previous Terms allowed us to act "at our sole discretion and without prior notice" for any reason, which under German law on standard terms is void: a clause that lets one side change or withdraw performance at will unreasonably disadvantages the other. So the measures above are taken only on the grounds in these Terms or in law, only to the extent needed, and with notice unless notice would defeat the purpose or the law forbids it. Withholding money is not among them: what happens to a payment, a payout or a deposit is dealt with in the fees and payments section, not used here as a penalty.
Whenever we remove your content or restrict your account, you are entitled to a statement of reasons, and it must tell you:
Two further commitments. We do not restrict or suspend an account solely by automated means — a person reviews the facts and decides. And where we terminate for cause, we follow the ordinary German rule for continuing obligations: except where the breach is grave enough to make it unreasonable to wait, you get a warning and an opportunity to put it right first, and a rental already confirmed is either completed or unwound rather than simply cancelled without consequence.
Regulation (EU) 2022/2065, Art. 17 (EU) · § 307 BGB (DE) · § 308 Nr. 4 BGB (DE) · § 309 BGB (DE) · § 314 BGB (DE)
If we act against your content or your account, you can complain to us about it, free of charge, for at least six months from the day we told you the decision. A complaint is not a formality: we look at the case again on the facts, a person decides, and if the original decision was wrong it is reversed and the effect undone as far as it still can be.
You can complain about any of the following:
Today the route is an email to legal@reborse.com, with the decision you are complaining about and why you think it is wrong. We answer with a reasoned decision. Complaints are not decided by automated means, and the person deciding a complaint is never the person who took the decision complained about, which is the same separation of duties the Resolution Center applies to money decisions.
Regulation (EU) 2022/2065, Art. 20 (EU) · Regulation (EU) 2022/2065, Art. 19 (EU)
A point of law worth stating rather than hiding: Article 19 exempts micro and small enterprises from Articles 20 to 28 of the Digital Services Act, and ReBorSe, operated by one sole trader, is plainly one today. The internal complaint-handling right in this subsection is therefore something we grant you under this contract, not something the Regulation currently forces on us — which also means you can hold us to it as a contractual promise. If ReBorSe stops being a small enterprise, the exemption falls away and the statutory duty applies of its own accord.
Where the disagreement is between two users — damage, a late or missing return, an item that was not as described, a charge someone disputes — it is handled in the Resolution Center. It is our internal process for looking at evidence and recording a reasoned outcome. It is not a court, not arbitration and not a consumer conciliation body, and taking part in it neither prevents you from going to court nor stops any time limit from running.
Only the two contractual parties may open a case: the renter or the owner on that booking. Co-renters and co-listers cannot open a case and are not added to one as participants; the case is not shown to them. A case can be opened while a reservation is upcoming, running, overdue for return or already disputed, and for fourteen days after it was completed or cancelled — after that the reservation can no longer be taken to the Resolution Center, though your legal rights against the other party continue. Only one case can be active on a reservation at a time, and case creation is limited to five per user per day. These fourteen days, and the other time limits that apply inside a case, govern only the Resolution Center, the help we give and the handling of payments and deposits on the platform; they do not shorten any statutory claim between users — for example the six-month limitation period of § 548 BGB for an owner's claims over changes to or deterioration of a returned item — and such claims can still be pursued outside the platform.
A case can be about any of these, and you choose the one that fits when you open it:
The lifecycle, as the software actually runs it:
Two rules about evidence deserve to be stated on their own, because they protect the side that is not answering. Evidence lives in private storage, is never publicly addressable, and is reached only through links that expire after ten minutes; a member of staff reading it leaves an audit record. And an evidence request that goes unanswered proves nothing: it is recorded as expired, it informs the review, and it is never treated as an admission. Silence is not fault, and no case is decided against you merely because you did not reply in time.
The Resolution Center currently records outcomes; it does not execute them. A decision that says an amount is owed does not itself charge a card, release a deposit or send a payout — those steps are manual and governed by the fees and payments section. This is deliberate: we would rather record a finding accurately than move money automatically on a process that is still being built out.
If you are the renter or the owner and a decision in your case goes against you, you can appeal it. You have seven calendar days, and they run from the moment the decision actually became visible to you on the case — not from when it was recorded internally. If it took us a day to surface it, that day is ours, not yours.
An appeal is a state on the existing case rather than a new case, so the original evidence and timeline stay intact and there is never a second, competing record. Filing twice changes nothing. We may extend your deadline, and only for a reason from a fixed list: you asked for more time, we are waiting for your evidence or for a third party's report, the case is complex, our own capacity is short, a legal or regulatory request requires it, or you need accessibility or language support. An extension can never reach beyond forty-two days from that same moment of visibility, and we can never shorten a deadline you have already been given.
An appeal filed after the window is not thrown away. It is recorded as late and put in front of a person, who may admit it on any of the following grounds:
While an appeal is live, the deposit release and the owner's payout for that rental stay blocked, so nothing is settled while it is still contested. Any legal, insurance, chargeback or fraud hold runs independently of the appeal: deciding the appeal does not lift such a hold, and releasing a hold does not decide the appeal. Finally, and this matters more than the number of days: the seven-day window is our own internal review period. It is not a limit on your statutory or contractual rights, and missing it costs you nothing you have under the law.
Sometimes a record has to be kept even though you would rather it were gone. Where a case is subject to a hold, the case, its evidence and the conversation behind it are preserved for as long as the hold lasts, and deletion, hiding and the ordinary retention schedule are all suspended for them. A hold is applied by us, with a reason and a named person, and it is released the same way.
There are five typed holds, plus a general legal hold on the case as a whole:
If you try to delete or hide something a hold covers, you are told that the material is protected — but not which kind of hold applies, because telling the subject of a fraud investigation or a police preservation order that one exists would defeat the point of it. When the hold is released, the ordinary schedule resumes. Absent a hold, a Resolution Center case and its evidence are kept for three years after the case closes, matching the ordinary German limitation period, so that whichever of you still has a claim can still prove it.
The systems in this section only work if they are used in good faith, so misuse of them is itself a breach. After a warning that says what we consider misuse and what will happen, we may suspend for a reasonable period our handling of notices from someone who repeatedly submits manifestly unfounded reports, and we may suspend the service to someone who repeatedly posts manifestly illegal content. The same applies inside the Resolution Center: a fabricated damage claim, an invented non-return, or a case opened to pressure the other side into paying something they do not owe is a breach of these Terms and can also be a criminal offence.
Before suspending anything we assess the case on its own facts, weighing:
Regulation (EU) 2022/2065, Art. 23 (EU) · § 314 BGB (DE)
If our internal complaint route in 8.8 does not resolve a dispute with us about a content or account decision, you may take it to a certified out-of-court dispute settlement body of your choice under the Digital Services Act. We will engage with such a body and provide it with the information it needs. A decision of such a body does not bind either of us, choosing one costs you nothing beyond any modest fee the body itself may charge, and you can go to court instead of, or after, using one.
That is a different thing from consumer conciliation under German law, and it is important not to blur them. ReBorSe is neither willing nor obliged to take part in dispute resolution proceedings before a consumer conciliation body within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters, and our imprint states this as the law requires. Separately, the European Commission's Online Dispute Resolution platform was shut down permanently on 20 July 2025 and no longer exists; we do not link to it, and any older document of ours that does is out of date.
For a dispute with the other user rather than with us, remember what ReBorSe is: the rental agreement is between the two of you, and we are not a party to it. If someone damages your item, you have a claim against them for the damage under the general civil law, and where an unlawful interference is continuing or likely to be repeated you can require it to stop. Those claims are yours to bring. What we can do is produce the record — the listing as it stood, the messages, the handover evidence, the case timeline and the decision — to you for your own claim, and to a court or authority on a lawful request.
Nothing in this section shortens a limitation period or replaces a court. Claims of this kind generally become time-barred three years after the end of the year in which they arose and you learned who was responsible (§§ 195, 199 BGB), but an owner's claims over changes to or deterioration of a returned item become time-barred six months after the owner got the item back (§ 548 BGB). The internal windows in 8.9 and 8.10 govern our own process and nothing more. Which law applies and which court has jurisdiction are dealt with in the governing-law section of these Terms; where you are a consumer, the mandatory protections of your own country of residence apply whatever this document says.
Regulation (EU) 2022/2065, Art. 21 (EU) · § 36 VSBG (DE) · Regulation (EU) 2024/3228 (EU) · § 823 BGB (DE) · § 1004 BGB (DE) · § 195 BGB (DE) · § 199 BGB (DE) · § 548 BGB (DE)
This section applies to you if you use ReBorSe in the course of a trade, business, craft or profession. It sets out what you must tell us and what you must do to be lawfully in business here, who issues which invoice and who owes which tax, what happens when your renter is a consumer, and — at least as importantly — what rights European law gives you against us. Those rights are not a courtesy. Regulation (EU) 2019/1150 binds ReBorSe as an operator of an online intermediation service, and several of its requirements are things we must do for you whether or not we would otherwise choose to. Where we do not yet meet one of them, this section says so.
You are a business user if you act for purposes relating to your trade, business, craft or profession — as a sole trader, a freelancer, a registered company, an association or any other undertaking. It is not a label you choose. It is a question of fact, decided by what you actually do: the scale and regularity of your listings, whether you buy in order to hire out, whether you present yourself commercially, and whether the activity is organised to make a profit. A private individual who lists one drill twice a year is not a business user. A private individual who runs twenty listings as a standing source of income may well be one, whatever the account says.
This section therefore applies wherever you are on the commercial side of a rental, in any of the following:
§ 14 BGB (DE) · § 13 BGB (DE) · Regulation (EU) 2019/1150, Art. 2(1) (EU)
You declare your status yourself, in your profile settings, by setting your account type to business. Doing so obliges you to give your company name, and it brings this whole section into effect for you. If your circumstances change — you register a business, you stop trading, you convert from a sole trader to a company — you must update the declaration promptly. Trading through an account marked private is a breach of these Terms, and it exposes you personally, because a consumer dealing with you is entitled to the protections in 9.6 whichever box you ticked.
The platform separately records a business verification status against your profile. It is designed so that your company name is shown publicly only once that verification has succeeded: until then your profile presents as a private account and your company name stays hidden from other users. The intention behind that design is sound — it stops anyone claiming to be a business they are not — but it has an important consequence today, set out immediately below.
Business verification, once it exists, is meant to establish four things and nothing more:
Two things follow, and we would rather state them than let them be discovered. First, no business on ReBorSe is currently verified, so no verified-business marking any user sees can be relied on as one. Second, because a company name is withheld until a verification that cannot yet happen, the identity of the trader behind a listing is at present not clearly visible to the people renting from them. European law requires an online intermediation service to ensure that it is. Until the verification flow ships, a business user must give its identity in the listing description itself, and must respond to any renter who asks who they are contracting with.
Regulation (EU) 2019/1150, Art. 3(5) (EU) · § 5 DDG (DE) · § 5a Abs. 1 UWG (DE)
The platform keeps a separate tax and billing profile for you, distinct from your public profile. Its purpose is narrow: it holds the identity under which money is billed and received, so that the records of a rental name the right legal person. You are responsible for the accuracy of everything in it and for keeping it current, and we act on what it says. A VAT identification number entered there is a representation by you that you hold it.
The tax profile distinguishes a private from a business billing identity and holds, for a business:
Now the part that other marketplaces tend to blur. ReBorSe is not a registered company. It is operated by a sole trader, as section 1 explains, and it does not issue VAT invoices — not to you, and not to your renters. What the platform produces is a numbered receipt recording what was paid, to whom and when. A receipt of that kind is a record of a transaction. It is not a VAT invoice within the meaning of German turnover tax law, it carries no VAT breakdown, and it will not support an input tax deduction. If you need a VAT invoice for the fees ReBorSe charges you, ask for one and it will be dealt with individually rather than generated by the platform.
For the rental itself, the invoice is yours to issue. The rental agreement is between you and the other user, so where turnover tax is due on that rental it is your turnover, your liability, and your document to produce, in your own name and with your own VAT number on it. We do not invoice on your behalf, we operate no self-billing arrangement, and we do not calculate, collect or remit any tax on the rental. Our own fees are taken from the money flowing through the platform in the manner and at the rates set out in section 5; that deduction is a payment mechanism, not a tax treatment.
§ 14 UStG (DE) · § 14 Abs. 2 UStG (DE) · § 19 UStG (DE) · § 13b UStG (DE)
Being lawfully in business is your responsibility and cannot be delegated to a marketplace. You warrant, each time you list as a business user, that you hold every registration, licence, permit and insurance the activity requires, and that the item you are hiring out may lawfully be hired out by you to the person renting it. We may ask you for evidence of any of it, and we may take a listing down or restrict your account under 9.8 if you cannot produce it.
Depending on what you do and where you do it, that includes:
§ 14 GewO (DE) · Regulation (EU) 2023/988 (EU) · § 3 ProdSG (DE)
European law requires the operator of a platform like this one to collect defined information about the users who earn money through it, and to report that information annually to the tax authority, which then exchanges it with the authorities of other member states. In Germany the obligation is implemented by the Platform Tax Transparency Act. On ReBorSe it covers two kinds of rental: renting out a means of transport — a car, motorcycle or scooter, bicycle or e-bike, van or truck, motorhome, boat or car trailer — and renting out a parking space. Renting out any other item is not covered. For these two kinds of rental there is no minimum amount: the law applies to private individuals as well as to businesses from the first paid rental in a calendar year.
You must give us that information when we ask for it, and you must keep it accurate. This is not a term we invented and it is not one we can waive for you: the law obliges us to collect it, to check it for plausibility — including a check of your tax identification number with the European Commission's TIN service and of a VAT number with VIES — and to enforce it. If details are missing when you first earn money from renting out a vehicle or a parking space in a calendar year, we ask you for them in the app, remind you twice (after about three and six weeks) and, if they are still missing 60 days after the first request, block your account as the law requires: you can then no longer create listings or make or accept bookings, while your existing bookings, messages, privacy settings and account deletion stay available. The block ends as soon as your details are complete. While a block is in force, the same e-mail address cannot be used to register again. By 31 January each year we tell you what we have reported about you for the previous year; you find it under Settings → Taxes.
The information the law requires of a private individual is broadly:
The information the law requires of a business user is broadly:
Council Directive (EU) 2021/514 (DAC7) (EU) · Plattformen-Steuertransparenzgesetz (PStTG) (DE) · § 5 Abs. 1 PStTG (DE) · § 14 PStTG (DE) · § 18 PStTG (DE) · § 22 PStTG (DE) · § 23 PStTG (DE) · § 24 PStTG (DE)
This is the subsection most likely to catch a business user out, because the duties run in the opposite direction from everything above. When a consumer rents from you through ReBorSe, that consumer acquires a set of statutory rights against you. They arise because you are a trader, not because we are a platform. ReBorSe does not carry them for you, cannot perform them on your behalf, and does not become liable for your failure to perform them.
In a distance contract with a consumer, and as a trader, you owe at least the following:
The withdrawal right deserves a sentence of its own, because it is regularly assumed away. A rental concluded at a distance with a consumer is in principle a contract from which the consumer may withdraw within fourteen days, and the exceptions are narrow and specific — they do not amount to a general exemption for hire. If you intend to rely on an exception, satisfy yourself that it genuinely applies to what you are letting and to how you are letting it. If you get that wrong, the withdrawal period does not start running properly, and it can extend by a year.
§ 312g BGB (DE) · § 355 BGB (DE) · § 312d BGB i.V.m. Art. 246a EGBGB (DE) · PAngV (DE)
As a business user you have a specific right about how these Terms may change. They must be drafted in plain and intelligible language, they must be available to you at all times — including before you register and after you leave — and we must give you notice of any change on a durable medium before it takes effect. The minimum notice is fifteen days, and it must be longer where the change requires you to make technical or commercial adaptations to comply with it. A change made without that notice is void as against you.
Section 1.6 commits us to thirty days' notice of a material change for every user. Where the two differ, the longer period applies, and where a change would genuinely require you to adapt your operation, the period must be longer still and we will say how long when we give notice. You may terminate your agreement with us before the notice period expires; that termination takes effect within fifteen days of the notice unless a shorter period applies. Continuing to publish new listings during a notice period counts as accepting the change, except where the period has been extended precisely because you need to make significant technical adjustments.
Regulation (EU) 2019/1150, Art. 3(1) (EU) · Regulation (EU) 2019/1150, Art. 3(2) (EU) · Regulation (EU) 2019/1150, Art. 3(3) (EU)
If we restrict or suspend the service we provide to you in relation to particular listings, we must give you a statement of reasons for that decision on a durable medium, before the restriction takes effect or at the moment it does. There is no exception for urgency: acting first and explaining later is not permitted, and it is not what we intend to do. The only case in which the statement may be withheld is where a legal obligation forbids us from disclosing the specific facts or the ground relied on.
A statement of reasons is not a category label. It must identify:
If we decide to terminate the whole of the service to you, we must give you the statement of reasons at least thirty days before termination takes effect. That period does not apply where a legal obligation requires immediate termination, where an imperative reason under national law applies, or where we can demonstrate that you have repeatedly infringed these Terms — but even then, the statement of reasons is still owed without undue delay. You must be given the opportunity to clarify the facts. If we then withdraw a restriction, suspension or termination, we will reinstate you without undue delay, including restoring your access to the data your use of the platform produced.
Regulation (EU) 2019/1150, Art. 4 (EU) · § 314 BGB (DE) · § 307 BGB (DE) · § 309 Nr. 7 BGB (DE)
You are entitled to know what determines where your listing appears and what money can change it. The main parameters that determine ranking, their relative weight, and the effect of every paid placement we sell are set out in full in section 6, which is written as the disclosure this obligation requires rather than as marketing copy. Read it as part of this section. In summary: relevance to the search terms dominates, one paid product adds a fixed and capped bonus that cannot outrank a genuinely relevant listing, one changes only colour, one buys a separate surface, and on an empty search the paid placements sit at the top.
On differentiated treatment, we must describe any advantage we give ourselves or a business user we control over other business users. There is none to describe: the operator lists no items of his own, controls no business user, and no account receives a ranking advantage that is not either bought as a promotion under section 6 or granted through the platform's activity rewards, which influence ranking identically and are disclosed there for that reason. Verification badges and trust indicators change how a profile is presented; they do not move a listing up the results.
Regulation (EU) 2019/1150, Art. 5 (EU) · Regulation (EU) 2019/1150, Art. 7 (EU)
Two short points before the longer one. We offer no ancillary goods or services alongside your listings — no insurance product, no financing, no extended warranty, from us or from anyone we have a deal with — so there is nothing here to describe and no condition attached to your using ours instead of your own. Insurance in particular is not built and is not offered. And we place no restriction on your offering the same item elsewhere, on any terms you like: you may list on competing platforms, you may price differently there, and you may deal directly. We ask for no parity of any kind, and if that ever changed we would have to publish the reasons for it.
On data, you are entitled to a description of what access you have to the data you and your renters generate here, and what access we have. We have access to all of it, because the platform stores it; we use it to operate the marketplace, to detect fraud and abuse, and to meet the legal duties described in this section, on the legal bases set out in the privacy policy. Your access is narrower, and is honestly described as follows.
As a business user you can reach:
Regulation (EU) 2019/1150, Art. 8 (EU) · Regulation (EU) 2019/1150, Art. 9 (EU) · Regulation (EU) 2019/1150, Art. 10 (EU)
If you have a complaint about us — as distinct from a dispute with the user on the other side of a rental, which the Resolution Center handles — you may bring it to us directly, free of charge, and we will handle it within a reasonable time, transparently, and consistently between users in comparable situations. We will consider it properly, act on what it discloses, and tell you the outcome individually and in plain language rather than by template.
You may complain to us about:
The law also expects the operator of a platform like this to name at least two independent mediators in its terms, whom a business user may turn to for an out-of-court settlement of a dispute with the operator, and to pay a reasonable share of the cost of any mediation. Both that duty and the internal complaint duty above are disapplied for an operator that is a small enterprise — fewer than fifty staff and turnover or balance sheet total no greater than ten million euro — and ReBorSe, run by one sole trader, is comfortably within that. We describe the complaint route above because we intend to operate it regardless, not because the exemption obliges us to. Mediation remains voluntary in any event, we would engage in it in good faith, and nothing in this subsection stops you going to court at any time, before, during or after.
Regulation (EU) 2019/1150, Art. 11 (EU) · Regulation (EU) 2019/1150, Art. 11(5) (EU) · Regulation (EU) 2019/1150, Art. 12 (EU) · Regulation (EU) 2019/1150, Art. 12(7) (EU)
You may stop using ReBorSe as a business user at any time, by closing your account or by reverting to a private account where that reflects the truth of what you now do. Ending the relationship does not end what is already running: confirmed rentals must be completed or properly cancelled under section 4, deposits and claims are settled under the ordinary process, fees already earned remain payable, and the records we are obliged to keep — for tax, for accounting and for the reporting in 9.5 — are kept for as long as the law requires whatever your account status is.
On liability between us, we say what is defensible rather than what is convenient. You are responsible to your renters for the condition, safety, legality and performance of what you let, and for your own compliance under 9.4; if a third party or an authority pursues ReBorSe because of something that was yours to get right, you will cover the loss that your breach caused us. That is a fault-based indemnity, limited to what you actually caused, and it is deliberately not the unlimited hold-harmless the old vendor terms contained. Our own liability to you is not excluded for injury to life, body or health, nor for intent or gross negligence, nor where we breach a duty essential to the contract; beyond that it is limited as section 12 sets out, and no clause in this section reduces a liability that German law on standard terms does not permit us to reduce.
§ 307 BGB (DE) · § 309 Nr. 7 BGB (DE) · § 305c BGB (DE)
This section replaces the separate B2B and vendor terms of 14 June 2025 in their entirety, and several things they said are deliberately not carried over because they were untrue, unenforceable or both. They named a limited company as the contracting party, which does not exist; they stated a commission of five to ten per cent, which is not what the platform charges; they promised invoices carrying nineteen per cent turnover tax, which ReBorSe does not issue; they described a vendor dashboard, an analytics module, bulk import and monthly accounting exports, none of which are built; they required every vendor to be a registered company with a tax identification number, which would exclude small traders the law does not exclude; they reserved a right to suspend or terminate a vendor immediately, which Article 4 does not allow; they disclaimed all responsibility for disputes and demanded an unlimited indemnity, which German law on standard terms would strike down; and they advertised a staffed support line whose hours nobody has committed to. Where the old document said something different from this section, this section applies.
This section sets out the rules for anyone who promotes ReBorSe to other people as a partner in the ReBorSe partner programme — an affiliate, a content creator, an influencer, a marketing partner. It covers how someone applies and is admitted, the partner links and what is counted through them, what partners may and may not do, the disclosure the law requires of them personally, how they may use the ReBorSe name, what they may never claim on our behalf, and what happens when admission ends. Read section 10.1 first, because it describes the phase the programme is in and changes how everything after it should be understood. Sharing your personal invitation link with friends as a private user is not partnership; it is covered by section 2.13.
Since 7 October 2026 the partner programme runs in a first phase. In this phase partners can apply in the app, staff decide each application, admitted partners receive a partner link and campaign links, and the app shows them how many new accounts were created through each link. Nothing is paid in this phase: there is no commission, no fee, no bonus and no other reward. Nothing in this section is an offer of remuneration to anyone.
Admission is by application and by decision of ReBorSe staff, and never automatic. You apply from your own ReBorSe account on the partner programme page in the app. The number of places is limited; when they are taken, or whenever we decide to, we stop accepting applications, and we may pause the whole programme. You are a partner under this section from the moment we approve your application and the app shows you your partner link, and not one moment before. Applying, asking, or publishing something about ReBorSe does not make anyone a partner, and a claim by anyone else to be a partner of ReBorSe is untrue.
This first phase pays nothing. Partners receive a partner link, campaign links and the counts described in section 10.9, and nothing else of monetary value. Any future remuneration requires a separate agreement with you in text form, concluded before it applies; it will not apply to sign-ups counted before that agreement unless the agreement says so expressly. No count shown in the app, no early access to a later phase and nothing in this section creates a claim to payment.
This section applies to a partner admitted under section 10.1, whatever that partner is called. The label does not matter; what matters is that the person promotes ReBorSe to others with a partner link we gave them. It applies whether the partner is a private individual or a business, and whether they are established in Germany or elsewhere, because the disclosure duties in section 10.6 follow the audience at least as much as the speaker.
Three kinds of arrangement are covered, and the same rules apply to all three:
The application asks for the kind of channel, a link to it, the approximate size of its audience, the country it is aimed at and a short message, and it asks you to confirm that you will mark every post as advertising and that you accept this section. Staff look at each application individually. We are not obliged to admit anyone, an application creates no claim, and while we may tell you why we decided as we did, a refusal does not need a reason. You may withdraw an application that has not been decided, and after a refusal you may apply again while applications are open.
Where we do admit someone, we expect at least the following:
Admission can be ended. We end it on stated grounds rather than at will: we tell you in text form which ground applies and, where you are a business user, the specific facts we rely on. Unless the ground is a serious breach — such as unsolicited bulk messaging, fake or bought sign-ups, or a missing disclosure label that you did not correct after we pointed it out — we give you at least fourteen days' notice. Where we pause or end the programme as a whole, we tell every partner at least fourteen days in advance. When admission ends, your partner link and campaign links stop counting, and an ended admission is final: the same account cannot be admitted again.
The grounds are:
§§ 307–309 BGB (DE) · § 308 Nr. 4 BGB (DE)
What you may do is defined positively, so that the boundary is visible from both sides. You may promote ReBorSe on channels you control or have lawful access to, in your own words, using your partner link, your campaign links and their QR codes, material we have given you, or material you have made yourself that is accurate.
That includes:
The following are prohibited. Each is prohibited either because it is unlawful, or because it is damaging enough that we would rather lose the promotion than carry it:
On paid search specifically: you may not bid on "ReBorSe" or on a variant of it, you may not use it in the text of a paid advertisement except to identify what you are describing, and you may not register or use a domain name containing it. The reason is not possessiveness. A paid advertisement on our own name, placed by somebody else, misleads the person searching about who they are dealing with — and we are the ones who would answer for that confusion. Sign-ups that came about through a prohibited method are not counted, and we remove them from your counts where we find them.
§ 5 UWG (DE) · § 5a UWG (DE) · § 7 Abs. 2 UWG (DE)
This is the part of this section that matters most, and it is not negotiable. If you promote ReBorSe as a partner, the commercial relationship must be obvious to the people who see the promotion. Not findable — obvious. That is so even though this phase pays nothing: admission, a partner link that counts sign-ups for you and early access to a later phase are a commercial relationship, and a post carrying your partner link is advertising for ReBorSe.
Several duties overlap here, and all of them land on you as the publisher rather than on us. German competition law requires the commercial intent of a communication to be identifiable and treats a failure to identify it as unfair. German digital services law separately requires commercial communication to be recognisable as such, and the person on whose behalf it is made to be identifiable. The State Media Treaty requires advertising in online media to be clearly recognisable as advertising and separated from the rest of the content. European law requires an advertisement presented on an online platform to be marked in a clear, concise and unambiguous way, in real time.
In practice that means:
A label is not enough on its own if the rest of the piece is framed as an independent opinion. If you were given something — access, an item, a payment, or anything else of value — say so plainly. And if you were given nothing and have no arrangement with us, do not imply that you speak for us: an unpaid, unarranged recommendation is not covered by this section at all, and describing it as a partnership would itself be misleading.
§ 5a Abs. 4 UWG (DE) · § 6 DDG (DE) · § 22 MStV (DE) · Regulation (EU) 2022/2065, Art. 26 (EU)
"ReBorSe" is the name under which the business operates, and we claim protection for it as a company identifier under German trade mark law. That is a real right, and it arises from use in trade rather than from an entry in a register.
There is no registration. ReBorSe is not entered in any trade mark register, so the symbol ® may not be used with the name or the logo — not by us and not by you. Using ® for an unregistered sign is itself misleading and is a competition-law problem rather than a formality. If you are ever given material carrying it, do not publish that material; tell us instead. The symbol ™ is not a German legal concept and adds nothing, so do not add it either.
Where you are admitted, you are given a limited, non-exclusive, non-transferable and revocable right to use the ReBorSe name and logo for the promotion you were admitted to make, and for nothing else. In particular you may not:
§ 5 Abs. 2 MarkenG (DE) · § 15 Abs. 2 MarkenG (DE)
A partner is not a representative of ReBorSe. You may not enter into any agreement in our name, accept anything on our behalf, promise what we will do, give an assurance about a rental between two users, quote a price we have not published, accept or settle a complaint, or hold yourself out as speaking for us in any dealing with a user, a supplier or an authority. If you do, we are not bound by it.
Nor does participation make you an employee, a worker, a commercial agent or a member of our organisation. You decide what you publish, when, and on which channel; we give you no instructions about working time, place of work or method; and you are not integrated into our operation. Those are the criteria German law uses to separate employment from independent activity, and this arrangement is designed to fall on the independent side of them and must be operated that way in practice, not merely described that way here.
§ 611a BGB (DE) · § 164 Abs. 1 BGB (DE)
When you are admitted, the app gives you one partner link of the form reborse.com/a/ followed by your code, and lets you add campaign links to it (the same link with ?c= and a campaign code), each with a QR code. A campaign code only labels where a sign-up came from. It carries no price, no discount and no promise, and you may not present it as a voucher or as a code that unlocks anything.
A sign-up is counted for your link only when all of the following are true:
The app shows you how many accounts were created through your partner link and through each campaign link — numbers only, never who signed up, and nothing about what those people do afterwards. Nothing is stored on the visitor's device for this purpose. The counts are information for you, not an account statement, and they create no claim.
This section sets no commercial terms and deliberately states no rate. There is no commission rate, no fee scale, no bonus, no tier structure and no reward of any kind published or promised here, because in this phase none exists. Anything of that kind would be agreed with you separately and in text form before it starts, identifying what is payable, on what event it becomes payable, how it is calculated, when and how it is paid, in what currency, and by whom the underlying facts are measured. Nothing is payable to anyone under this section alone.
Anything you receive for promoting ReBorSe is yours to declare. You are responsible for registering the activity where registration is required, for your own income tax, for value added tax where you are liable for it and for issuing a correct invoice where one is required, and for any social-security consequence of working independently. We do not withhold tax for you, we do not account for tax on your behalf, and we do not advise you on your position — take your own advice. Where you are established outside Germany, the treatment of what you receive is determined by the rules of your own country and by the double-taxation agreement, if any, between it and Germany. While this phase pays nothing there is nothing to declare from us, but a non-cash benefit you receive from someone else for your promotion can still be taxable.
You keep the rights in the material you create. Admission to the programme does not transfer your copyright to us and gives us no licence to reuse your work; if we want to reuse a post, a video or a photograph you made, we ask you and agree it separately. German copyright law also gives an author a claim to equitable remuneration for the use of their work, which is not something a standard-terms clause can quietly remove. Conversely, you warrant that what you publish is yours to publish — that you hold the rights in the music, the footage, the images and the text, and that anyone appearing in it has agreed to appear.
§ 32 UrhG (DE) · § 823 Abs. 1 BGB (DE)
You may end your participation at any time and without giving a reason, by telling us in text form. We may end it on the grounds and with the notice in section 10.3. Either way it ends for the future only: it does not unwind what was properly done before, and your links stop counting from that moment.
When participation ends, and within a reasonable period which we will not set shorter than fourteen days:
§ 241 Abs. 2 BGB (DE)
This section replaces the separate Affiliate and Influencer Terms dated 15 June 2025. Three things in that document do not survive into this one, and are corrected here rather than left to be discovered later: it named the operator as "ReBorSe GmbH", which does not exist — ReBorSe is operated by a sole trader and there is no company; it set out a rewards and payout structure that was never built and that the first phase of the programme does not have either; and it described a programme as though it were running at a time when it was not.
This section governs access to parts of ReBorSe that have not been released — features under construction, features being tried out on a small group, and the platform itself while it is still being built. It sets out what that access is, what it is not, what you may expect of an unreleased feature (very little), what happens to anything you create while testing, what we may do with your feedback, and what you must keep to yourself. Read section 11.1 first, because it describes the position honestly and that position is unusual.
One fact has to be said plainly first. There is no tester programme at present: nobody has been admitted as a tester, there is no application page, and no part of the platform is opened to one group of people and withheld from another. If that changes, admission is only in writing, as 11.3 sets out.
Everything created on the platform for the purpose of building and testing it, rather than by people renting things from one another, is test data. Accounts, listings, bookings, co-renter and co-lister invitations, messages, reviews and handover records created for that purpose exercise the software: they are not real rentals, they evidence no real agreement between two people, and no one should rely on them as a record of anything. Section 11.6 says what that means for data you create yourself.
Beta access is a permission, not a purchase. If we admit you to a test, we grant you a personal, non-exclusive, non-transferable, revocable licence to use a named pre-release feature for the purpose of evaluating it and telling us what you find. You buy nothing, you acquire nothing, and you may not pass the access to anyone else. We may withdraw the licence at any time, and doing so is not a breach of any agreement with you.
In particular, access to a pre-release feature does not give you:
§ 69a UrhG (DE) · § 69c UrhG (DE)
Admission is at our discretion. We are not obliged to admit anyone to a test, we do not have to explain a refusal, and asking to be included creates no claim. Where a test is opened, we say which feature it covers, who it is open to and, as far as we can, how long it is expected to run.
Where we do admit someone, we would expect at least the following:
We may end your access to a test at any time, with or without a reason, and a test itself may be closed, paused, restarted or abandoned. Because the licence in section 11.2 is free and revocable by its nature, ending it takes nothing away from you that you paid for. That is why this is one of the few places in these Terms where a broad right to withdraw is stated without qualification — and it is stated only because nothing turns on it financially.
§ 307 BGB (DE) · § 308 Nr. 4 BGB (DE)
A pre-release feature is unfinished by definition. It is made available so that it can be tested, which means it is expected to fail in ways that a released feature would not, and the point of your presence is to find out how. This is not a disclaimer bolted onto a working product; it is a description of what you are being given.
You should therefore expect that a pre-release feature may:
Do not rely on a pre-release feature for anything that matters. Do not use it to run a business, to manage a real listing, to organise a real handover, or to hold the only copy of anything. If a feature under test sits next to something real, keep the real thing outside the test.
§ 309 Nr. 7 BGB (DE) · § 823 Abs. 1 BGB (DE)
There is no service level for a pre-release feature. We promise no uptime, no response time, no processing time, no maintenance window, no support and no fix for any defect you report. A defect you report may be fixed quickly, slowly, or never, and we may decide that the correct answer to it is to remove the feature.
Nothing in this subsection reduces the service commitments that apply to the released platform, where any exist. It says only that a feature under test is outside them. If you are relying on the released platform and a test feature breaks it for you, tell us and we will treat it as a fault in the released platform, not as an expected part of testing.
Anything you create inside a test — a listing, a booking, a message, an upload, a setting, a document — is test data. It exists so that the software can be exercised, and it may be reset, overwritten, migrated, anonymised or deleted at any time, with or without notice, including at the end of the test and including all of it at once. We keep no obligation to preserve it, to export it for you, or to carry it over into the released feature.
Three consequences follow, and they are the practical ones:
A test environment does not move money. Where a test includes a payment step, that step is simulated: no card is charged, no deposit is held, no payout is made, and no obligation to pay arises from anything you do inside a test. A figure shown to you during a test is an illustration produced by unfinished software, not a price and not an invoice.
A test also does not create a rental. Confirming a booking inside a test forms no rental agreement, gives you no right to collect any item, and imposes no obligation on anyone to hand anything over. If, despite all of this, money is ever actually taken from you in the course of a test, tell us: it was taken without a legal basis, and we return it. Nothing in this section is an attempt to keep it.
§ 145 BGB (DE) · § 812 Abs. 1 Satz 1 BGB (DE)
Feedback is the point of the exercise. Anything you tell us about a feature under test — a bug report, a criticism, a suggestion, a screenshot, a recording, a written note — may be used by us freely, for any purpose connected with developing and operating ReBorSe, without payment to you and without any obligation to name you or to tell you what we did with it.
To be precise about what that does and does not mean:
We describe this as a licence rather than a transfer, deliberately. German copyright is not assignable, so a clause purporting to make us the author of what you wrote would be void; what you are giving is a broad right to use it, and that is what is claimed here.
§ 32 UrhG (DE) · § 69a UrhG (DE)
An unreleased feature is confidential until we release it or announce it. That is not a formality: an unannounced feature is one of the few things a business of this size actually has, and a leak of it costs something that cannot be recovered.
So, for as long as a feature is unreleased and unannounced, you may not:
The duty falls away for anything we have published or announced ourselves, anything already public through no act of yours, anything you already knew without being told in confidence, and anything you are legally required to disclose — in which case tell us first if you lawfully can. The duty survives the end of your access, for as long as the feature remains unreleased.
§ 241 Abs. 2 BGB (DE) · § 823 Abs. 1 BGB (DE)
We remain responsible for the personal data we process about you as a tester, and what we do with it, why, and for how long is set out in the privacy policy rather than here. Taking part in a test does not put your data outside that policy, and it does not remove your rights of access, correction, erasure, objection or complaint to a supervisory authority.
Your own responsibility is narrower but real. If you enter another person's personal data into a test — a co-renter's name, a customer's address, a photograph of someone — you are the one deciding to put it there, and you must be entitled to do so. Do not use real personal data where invented data will do; a test environment receives less scrutiny than a live one, is more likely to be reset in ways that complicate a deletion request, and is exactly where personal data should not accumulate.
Taking part is voluntary and unpaid. There is no fee, no expense allowance and no reward for testing, and nothing in this section promises one. We do not currently offer any benefit in exchange for testing, and we make no commitment to introduce one. If we ever did offer something for participation, it would be described at the time, it would be personal to you and non-transferable, and it would have no cash value — but nothing of that kind exists today and this section should not be read as hinting at one.
A test ends when we say it ends, when the feature is released, or when it is abandoned. You may also leave at any time, without giving a reason, by telling us. Leaving a test has no effect on your ordinary ReBorSe account, which continues exactly as before.
When a test ends:
This section replaces the separate Beta Tester Participation Terms dated 15 June 2025. Three things in that document are corrected here rather than carried over: the blanket exclusion of all liability, which German law does not permit and which is dealt with in section 11.4; the suggestion that participants might be given codes or boosts in exchange for testing, none of which exists; and the framing of the programme as already running, although no tester had been admitted.
This section says who answers for what when something goes wrong. It decides what you can actually recover from us, and it is therefore the section where overreaching does the most damage: German law on standard terms does not trim an excessive liability clause back to the largest permitted version of itself. It strikes the clause out whole, and the ordinary statutory liability applies in its place — which is wider than anything a careful clause would have kept. Everything below is written with that in mind, and it is deliberately narrower than the section it replaces.
Three facts shape all of it. ReBorSe is an intermediary: section 3 establishes that the rental agreement is formed between the two users and that we are not a party to it, so we do not answer for the condition of an item, for its fitness for what you wanted it for, or for how the person on the other side behaves. We do answer for our own obligations as the operator of the platform, fully and without evasion. ReBorSe is operated by Mohamad Saied Sahiouni as a sole trader. There is no company standing between you and him: he answers personally and without limit. Nothing in this section may therefore be read as the limited liability of a legal entity — there is none. The section applies to P2P, B2C, C2B and B2B alike, and where consumer law gives a consumer more than it does, the law wins.
The line runs between the platform and the rental. What happens on the platform is ours: the software, the account, the payment flow we operate, the records we keep, the processes we promise in these Terms. What happens in the rental is between the two users: the item, its condition, the handover, the use, the return. That is not a device for shedding responsibility — it is what the contract structure actually is, and section 3 sets it out in full.
We are responsible for our own obligations as operator, and these are the ones that matter most in practice:
We are not responsible for the following, because they are not ours to perform and no clause is needed to make that so:
§ 535 BGB (DE) · § 823 Abs. 1 BGB (DE) · Regulation (EU) 2022/2065, Art. 6 (EU)
Some liability cannot be limited by a clause, and we do not attempt it. What follows is not a concession drafted to save the rest of the section; it is the law, and stating it plainly is the only honest way to write this.
We are liable without any limitation of amount, of kind, or of category of loss:
The all-or-nothing point deserves emphasis, because it explains the shape of the whole section. A clause that purports to exclude or limit liability for injury to life, body or health, or for gross negligence or intent, is not read down to the largest lawful version of itself. It is void, and void in its entirety — including the parts of it that would have been permissible standing alone. That is why nothing here carries a saving formula such as "to the maximum extent permitted by law": such a formula rescues nothing under German law, it merely conceals that the clause is already void.
There is also no cap. The previous Terms limited our aggregate liability to any user to €500 in a calendar year. A fixed ceiling of that kind, set without regard to the damage a breach of an essential duty can foreseeably cause, deprives the contract of what a user may reasonably expect from it, and it would bite hardest on precisely the essential-duty claims that may never be excluded. It has not been carried over and no figure has been put in its place. One further consequence follows from who the operator is. ReBorSe is operated by Mohamad Saied Sahiouni as a sole trader. There is no company standing between you and him: he answers personally and without limit. Any older document of ours describing ReBorSe as a UG, a GmbH or any other limited-liability entity is wrong, and it is not a source of rights or of limits.
§ 309 Nr. 7 lit. a BGB (DE) · § 309 Nr. 7 lit. b BGB (DE) · § 276 Abs. 3 BGB (DE) · § 307 Abs. 2 Nr. 2 BGB (DE) · § 14 ProdHaftG (DE)
Outside the cases in 12.2, the decisive question is whether the duty breached was an essential one. An essential contractual duty is a duty whose fulfilment makes the proper performance of this agreement possible at all and on whose observance you may regularly rely. On our side these are the ones that fit that description:
Where we breach one of those duties through slight negligence, we are liable, and the liability is limited in amount alone: to the damage that was foreseeable at the time of contracting and is typical for a contract of this kind. It is not excluded, it is not capped at a fixed figure, and categories of loss are not carved out of it — a loss of the kind this contract typically produces is recoverable whether someone calls it direct or consequential. The previous Terms excluded loss of profit, goodwill and data outright; a blanket exclusion of that sort applied to an essential duty is void, and it has not been carried over.
Where a duty is not an essential one and the breach is only slightly negligent, we are not liable. That is the whole of the limitation, and it is the most a clause of this kind can lawfully do. The distinction is not ours to make case by case: it turns on the duty's role in the contract, and where it is genuinely arguable, the doubt is resolved against us as the party that drafted these Terms.
§ 307 Abs. 2 Nr. 2 BGB (DE) · § 280 Abs. 1 BGB (DE) · § 276 Abs. 1 BGB (DE) · § 305c Abs. 2 BGB (DE)
This is the backbone of the section, and it follows from what ReBorSe is. The rental agreement is between the renter and the owner. We are not a party to it, we do not perform it, and we do not stand behind it. We do not become a guarantor of the other user by having introduced you to them, by processing the payment, or by keeping the record of what you agreed. What we owe you when a rental goes wrong is that record — the listing as it stood, the messages, the handover evidence, the case timeline and the decision — produced to you for your own claim, and produced to a court or an authority on a lawful request.
Concretely, we do not answer:
§ 535 BGB (DE) · § 536 BGB (DE) · § 546 BGB (DE) · § 823 Abs. 1 BGB (DE)
We do not promise that the platform will be available without interruption or free of error, and we offer no service level. It is software; it depends on hosting, networks and services we do not control, and it needs maintenance. Planned maintenance is announced where we reasonably can; unplanned outages happen. What we do owe is the care described in 12.3 — operating and maintaining the platform as a prudent operator would — and where an outage results from our slight negligence in an essential duty, we are liable for the foreseeable, contract-typical damage. An interruption caused by an event outside our reasonable control suspends the affected obligation for its duration; it does not extinguish it, and it never entitles us to keep money for something we did not deliver.
We may change, extend or discontinue individual functions of the platform. That right is not unlimited: a change must be reasonable for you having regard to our interests, must rest on a valid reason such as a technical necessity, a legal requirement or the discontinuation of a service we depend on, and must not touch what you have already paid for. A confirmed rental is completed on the terms in force when it was booked. Material changes follow the notice procedure in 1.6. A right to alter performance at will — which the previous Terms in effect reserved — is void in standard terms, and we do not claim one.
§ 308 Nr. 4 BGB (DE) · § 307 Abs. 1 BGB (DE) · Regulation (EU) 2019/1150, Art. 3 (EU)
The platform is built on services other people operate, and honesty about the consequence matters more here than a broad disclaimer would. Where such a service is one we use to perform our own obligation to you, the people behind it are our agents in performing it and their fault counts as ours: we cannot disclaim it, and 12.2 and 12.3 apply to it exactly as they apply to us. That is the opposite of what the previous Terms said, and it is the correct position. Where instead you enter into your own contract with a third party — a carrier you choose, a service you reach through a link — that contract is yours, and its performance is a matter between you and them.
The distinction in practice:
§ 278 BGB (DE) · § 831 BGB (DE) · § 309 Nr. 7 lit. b BGB (DE)
Listings, messages, photographs, reviews and case evidence are content users create. We store it; we do not write it and we do not check it before it appears. As a hosting service we are not liable for information a user stores through the platform, provided we have no actual knowledge of illegal activity or content and, once we obtain such knowledge or awareness, act expeditiously to remove it or to disable access to it. Nor are we under a general obligation to monitor what users upload or to investigate for illegality of our own motion. Section 8 sets out how a report reaches us and what happens to it, and this protection depends on us doing what that section says: it covers what we do not know, never what we ignore.
Uploaded files carry a specific and untidy truth that belongs in a liability section rather than in a footnote. Files are not scanned for malware. The platform has the connection point for a scanning service, no scanner is configured, and the recorded scan status is therefore "unavailable" for every file — never "clean". Riskier originals such as PDF, Word documents, video and audio are never rendered in the app and can only be downloaded, and you open them on your own device at your own risk. We are liable for the design of that arrangement: for re-encoding images so that what you see is our safe copy, for keeping case evidence in private storage behind links that expire, and for recording the scan status truthfully instead of implying a check we do not perform. We are not liable for what is inside a file another user sends you. And you are answerable for what you upload — malware, a script, a macro or an exploit is a breach of these Terms, and a fabricated document offered as evidence is fraud rather than a tactic.
Regulation (EU) 2022/2065, Art. 6 (EU) · Regulation (EU) 2022/2065, Art. 8 (EU) · § 10 DDG (DE) · § 7 Abs. 2 DDG (DE)
We back up the platform's own data as part of operating it, and we owe you the security measures data protection law requires; a breach of those obligations is a breach of an essential duty under 12.3, and liability for damage caused by unlawful processing is untouched by anything in these Terms. What we do not do is act as your archive. Content you upload, a message thread you rely on or a document you attached to a case may be deleted when the retention rules in these Terms say so, and an account you close is closed. Where data is lost through our slight negligence, our liability is measured by what it would typically have cost to restore it from a backup properly kept; and where you could reasonably have kept a copy of something that mattered to you and did not, that is weighed in the ordinary way, as any other contributory fault would be. None of this touches 12.2 — a loss caused by gross negligence or intent is not measured that way.
Art. 82 GDPR (EU) · Art. 32 GDPR (EU) · § 254 Abs. 2 BGB (DE)
ReBorSe provides no insurance. There is no policy of any kind behind a rental, no cover for damage, theft, injury or third-party loss, and no claims process. The platform displays insurance as planned and not active, and it is built so that no insurance charge can be added to a booking and no coverage limit exists to be quoted — verified in the product rather than merely asserted here. We are not an insurer, not an insurance intermediary and not an insurance adviser, and we hold no authorisation to act as any of them. Nothing in these Terms, in a listing, or in anything the platform shows you may be read as cover, and you should assume there is none. Whether your own household, business or vehicle policy covers letting an item out or renting one in is a question for your own insurer, and it is worth asking before the first rental rather than after the first loss.
A deposit is not a substitute for that. Where a deposit is agreed it is security between the two users for that one rental, held for its duration and released afterwards; it is not our money, it is not a guarantee that a claim will be met, and it does not cap what either of you may claim from the other. It may be smaller than the damage, and it may be nothing at all. Section 5 governs how a deposit is taken, held and released, and section 8 governs how a claim against one is decided. We promise an outcome to neither of you, and a decision recorded in the Resolution Center does not itself move money.
§ 232 BGB (DE) · § 59 VVG (DE) · § 34d GewO (DE)
Your liability toward us is the ordinary statutory one, and this section neither enlarges nor invents it. You are liable for damage you cause us culpably by breaching these Terms or the law, which means you answer for intent and for negligence in the ordinary way. Nothing here reverses the burden of proof, imposes liability without fault, or fixes a lump sum or a penalty in advance.
In practice the situations that arise are these:
Toward the other party your liability comes from the rental agreement and from the general law, not from this document. The renter must take proper care of the item, use it only as agreed, and return it on time and in the condition it was received, fair wear and tear excepted; the owner must provide an item fit for the agreed use and must disclose what is wrong with it. Where a booking has a Co-renter, the renter and the Co-renter are jointly and severally liable to the owner for the obligations of that rental, so the owner may claim the whole from either of them and the share between the two of you is yours to settle. The same applies between a Co-lister and the owner they share a listing with, as to the obligations that listing creates. Sections 4 and 8 set out how those roles work and how a claim between users is handled.
§ 280 Abs. 1 BGB (DE) · § 421 BGB (DE) · § 546 BGB (DE) · § 309 Nr. 5 BGB (DE) · § 309 Nr. 6 BGB (DE)
If a third party brings a claim against us because of something you did, you must hold us harmless from it — but only within the boundaries below, and all of them must be met together:
What this is not is the indemnity in the previous Terms, which required every user to indemnify ReBorSe, its directors, shareholders, contractors and employees against any claim, demand, damage, liability, legal fee or cost arising out of use of the platform or out of a dispute with another user — without fault, without notice, without limit, and surviving the account. Against a consumer such a clause is void: it makes the user answerable for claims they did not cause, it covers our own fault, and it is neither transparent nor reasonable. It has not been carried over, and the version above deliberately looks nothing like it.
§ 307 Abs. 1 BGB (DE) · § 249 BGB (DE) · § 254 BGB (DE)
Claims under these Terms become time-barred under the ordinary rules: three years, running from the end of the year in which the claim arose and in which you learned, or should have learned without gross negligence, of the circumstances and of who is liable. We do not shorten that period, and we do not shorten it indirectly by making a claim conditional on notice within some briefer window of our own devising. Liability arising from intent cannot be eased in advance at all, and the periods for the claims in 12.2 are the statutory ones. The internal windows in section 8 — fourteen days to open a case, seven days to appeal a decision in one, the deadlines inside a case — are our own process and nothing more: missing one costs you nothing you have under the law, and means only that the Resolution Center will not take the matter, not that your claim against the other party has gone. Where you are a consumer and the mandatory law of your own country gives you longer, that longer period applies.
§ 195 BGB (DE) · § 199 Abs. 1 BGB (DE) · § 202 Abs. 1 BGB (DE) · § 309 Nr. 8 lit. b ff BGB (DE)
This section is written to German law, because that is the law governing this agreement and the operator. If you are a consumer resident elsewhere, the mandatory consumer protection of your own country applies alongside it and overrides these limits wherever it gives you more — you do not lose that protection by agreeing to a governing-law clause. The examples below are the ones most likely to matter. They are deliberately brief and do not pretend to be complete; section 13 deals with governing law and jurisdiction properly.
Four illustrations, and a general one:
Consumer Rights Act 2015, s. 65 (UK) · Australian Consumer Law, s. 64 (AU) · Art. 100 OR (CH) · Uniform Commercial Code § 2A-503(3) (US) · Consumer Protection Act, 2002 (Ontario), s. 7(1) (CA) · Regulation (EC) 593/2008 (Rome I), Art. 6 (EU)
How this section fits with the rest. Section 7.14 already states, for every category clause, that liability for injury to life, body or health, for intent and gross negligence, and under product liability law is never excluded, and that a renter's statutory rights when an item is defective survive every category clause. This section does not repeat that allocation between owner and renter; it sits behind it, and read together the category rule governs the item while this section governs us. Section 8 governs conduct, reports and the Resolution Center, section 5 governs money, deposits and payouts, and section 13 governs the applicable law and the courts. If a clause anywhere in these Terms would exclude or limit liability in a way 12.2 forbids, that clause does not apply to that extent, and this section prevails over it.
This section answers two questions: which country's law applies to this agreement, and which court decides a dispute about it. It also says where you can go outside a court, and — just as importantly — where you cannot, because a document that points you at a body that does not exist or that will not hear you is worse than one that says nothing. Most of what follows is not ours to choose. Where a consumer is involved, European law fixes the answer and a clause in standard terms cannot move it, so this section explains the rules rather than pretending to set them.
These Terms, and the relationship between you and the operator of ReBorSe arising from your use of the platform, are governed by the law of the Federal Republic of Germany. The operator is established in Germany, the platform is operated from there, and German law is the law under which this document was written and against which every clause in it was tested.
That choice reaches this agreement — your account, your use of the platform, our fees, our decisions about content and accounts, and what we owe each other. It does not by itself decide the law of the rental agreement between a renter and an owner, because we are not a party to that contract and cannot choose its law for two other people. Where both of them are in Germany, German law will apply to it in the ordinary way. Where they are in different countries, the law of that rental is determined by the same European conflict rules that apply to any cross-border contract, and 13.8 explains what that means in practice.
Regulation (EC) 593/2008, Art. 3 (EU) · Regulation (EC) 593/2008, Art. 4 (EU)
Choosing German law does not take away the protection your own country gives you. Where you are a consumer and we direct our activities to the country in which you habitually live, the choice of German law cannot deprive you of the protection of any rule of that country's law that cannot be contracted out of. This is not a concession we are making; it is how European law works, and it applies whatever this document says.
The comparison is made protection by protection, not document by document. A court does not pick one legal system and discard the other: it applies German law to the agreement, and then, wherever your own country's mandatory consumer law would give you more, it gives you that instead. So if your national law grants a longer withdrawal period, a stricter unfair-terms test, a shorter time limit for us or a broader remedy, you keep it.
In practice the protections that survive a choice of foreign law most often include:
Regulation (EC) 593/2008, Art. 6(1) (EU) · Regulation (EC) 593/2008, Art. 6(2) (EU)
The previous Terms excluded the United Nations Convention on Contracts for the International Sale of Goods. We have not carried that exclusion over, and the reason is worth stating plainly: the Convention does not apply to anything that happens here, so excluding it would be theatre. It governs contracts for the sale of goods between parties whose places of business are in different states. ReBorSe intermediates rentals, not sales. An item is handed over for a period and comes back; ownership never moves.
The agreement between you and us is a services contract, which is outside the Convention for the same reason. A clause excluding a treaty that could never have applied is a reliable sign that a document was assembled from a template rather than written for the business it governs, and it invites a reader to assume that other clauses were chosen with as little thought. If ReBorSe ever facilitates an actual sale, the point will be revisited on its merits and this subsection rewritten.
CISG, Art. 1(1) (INT) · CISG, Art. 3(2) (INT)
There is one boundary case worth naming rather than leaving to be discovered. Where an item is lost or destroyed and the renter pays its replacement value, that is compensation under the rental, not a purchase, and it does not turn the transaction into a sale of goods. The Resolution Center records such an outcome as damage or non-return, which is described in section 8.9, and the analysis in this subsection is unaffected by it.
If you are a consumer living in the European Union, you have two courts available to you and we have one. You may bring proceedings against us either in the courts of Germany, where the operator is domiciled, or in the courts for the place where you yourself are domiciled — whichever you prefer, and the choice is entirely yours. We, by contrast, may bring proceedings against you only in the courts of the Member State in which you are domiciled. There is no version of this agreement in which we can require you to travel to a German court to defend a claim.
That rule holds whenever the contract falls within the protective jurisdiction regime, which it does where a trader directs commercial activities to the consumer's Member State and the contract falls within those activities. A platform that publishes listings in a country, accepts registrations from it and takes payment from it is directing activities to it. We do not argue otherwise, and we do not ask you to agree to anything narrower.
An agreement about jurisdiction can depart from those rules in only three situations, and none of them is a clause printed in standard terms at registration:
Regulation (EU) 1215/2012, Art. 17 (EU) · Regulation (EU) 1215/2012, Art. 18 (EU) · Regulation (EU) 1215/2012, Art. 19 (EU)
What this means for you, in one sentence: as a consumer you sue where you live or where we are, we sue where you live, and nothing in these Terms changes that. If you live in a country outside the European Union, the courts there apply their own jurisdiction rules; 13.10 says what that means for you.
Where you use ReBorSe as a business user, the position is different, because the protective rules above exist for consumers and not for traders. German law allows merchants to agree between themselves where a dispute will be heard, and for a dispute between the operator and a business user arising from these Terms the agreed place of jurisdiction is Schweinfurt, which is where the operator is established. It is a non-exclusive agreement: it does not stop either of us bringing a claim in a court that has jurisdiction for some other reason, and it does not stop us suing you where you are.
Two limits belong in the same breath as the clause. Such an agreement is only effective between merchants, legal persons under public law and comparable parties, or where one side has no general place of jurisdiction in Germany at all, or where it is made after the dispute has arisen. And absent an effective agreement, the ordinary statutory rules decide: the operator is a natural person, so his general place of jurisdiction is his residence, and a claim on an obligation may also be brought where that obligation is to be performed. Both of those lead to Schweinfurt as well, which is why the clause changes very little.
§ 38 ZPO (DE) · § 13 ZPO (DE) · § 29 ZPO (DE)
The previous Terms fixed an exclusive place of jurisdiction in Würzburg for business users and left consumers to the statutory rules. That clause is gone, and it is worth saying why rather than quietly replacing it, because each of the reasons is a reason a reader might otherwise think we had overlooked.
Four things were wrong with it:
§ 307 BGB (DE) · Regulation (EU) 1215/2012, Art. 19 (EU)
ReBorSe does not take part in dispute resolution proceedings before a consumer conciliation body within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters, and is not obliged to. Our imprint states this, and this section states the same thing, because a Terms document that hinted at willingness while the imprint denied it would be worse than useless in the one situation where it matters. Nothing here is an agreement to submit to such a body, and no clause of these Terms should be read as one.
The European Commission's Online Dispute Resolution platform is not an option either, for the plain reason that it no longer exists. It was closed permanently on 20 July 2025 when the Regulation establishing it was repealed. We do not link to it, we do not publish an address for contacting us through it, and any older document of ours that still does is out of date and should be disregarded. We mention it only because linking to a dead platform has itself become a common defect, and a reader who remembers the old link deserves to be told what happened to it.
One thing that does exist is different in kind and must not be confused with the above. Where our own decision about your content or your account is what you disagree with, you may take that to a certified out-of-court dispute settlement body under the Digital Services Act. That route concerns our moderation decisions, not the rental contract and not money owed between users, and it is described in full in section 8.13. It is set out there rather than repeated here.
§ 36 VSBG (DE) · § 37 VSBG (DE) · Regulation (EU) 2024/3228 (EU) · Regulation (EU) 2022/2065, Art. 21 (EU)
Two points of honesty about the paragraph above. First, the duty to publish a statement of this kind falls on businesses with more than ten employees, and ReBorSe has one person, so strictly the statement is voluntary — we make it anyway, because a reader is entitled to know the answer whether or not the law compels us to give it. Second, we deliberately name no body. Naming one in a Terms document reads as an offer to appear before it, which would contradict the first paragraph of this subsection; and if a dispute with a consumer does arise, the law separately requires us to say at that point which body is competent and whether we will take part. That is the right moment for it.
Most disputes on ReBorSe are not with ReBorSe. The rental agreement is between the renter and the owner, and if an item comes back damaged, or does not come back at all, or was never as described, the claim lies between those two people. This section does not choose the law or the court for that contract; it cannot, because we are not a party to it. Where the two of them are in different countries, the same European rules apply to their contract as to any other: a consumer keeps the mandatory protection of the country they live in and can only be sued there, and a claim on a contract may in any event be brought where the obligation in question was to be performed — for a rental, normally where the item was handed over.
Where a booking has more than one person on a side, each person's own position decides which rules protect them. A Co-renter added to a booking, or a Co-lister sharing a listing, is treated as a consumer or as a business according to what that individual is, not according to what the person who invited them is. Section 4 sets out what each of them may do and how liability between them is shared; this subsection only says that the jurisdiction rules follow the person.
The Resolution Center described in section 8.9 sits before all of this, not instead of it. It is our internal process: it records evidence and reaches a reasoned outcome, and taking part in it does not stop you going to court, does not bind you to its result, and does not interrupt or suspend any limitation period running on your claim. If a limitation period is close to expiring, act on it rather than waiting for a case to close.
Regulation (EU) 1215/2012, Art. 7(1) (EU) · § 199 BGB (DE)
There is no arbitration clause in these Terms and there is no waiver of your right to take part in collective proceedings. We have not included either, and we would not be able to enforce them against a consumer in Germany if we had: a clause of that kind, appearing in standard terms that nobody negotiates, is so far from what a user would expect that it does not become part of the contract at all. The same reasoning is why the venue clause in 13.5 sits under its own heading, in plain words, rather than in the middle of a paragraph about something else.
Nor do these Terms shorten any time limit the law gives you. Claims of the ordinary kind become time-barred three years after the end of the year in which the claim arose and you learned who was responsible for it. The internal windows described elsewhere in this document — fourteen days to open a Resolution Center case, seven days to appeal a decision in one — govern our own process and nothing else. They are not exclusion periods for your legal rights, and liability for intentional conduct cannot be relaxed in advance in any event.
§ 305c BGB (DE) · § 202 BGB (DE) · § 195 BGB (DE)
ReBorSe is operated from Germany, and German law is the starting point for everything in these Terms. Within the European Union, the consumer protections described in 13.2 and 13.4 apply on top of it: a consumer keeps the mandatory protection of the Member State they live in and can bring a claim in the courts where they live.
The platform is directed at Germany and can be reached from elsewhere. If you live outside the European Union, for example in the United Kingdom or Switzerland, your own country may give you consumer protections or a home court that a German contract clause cannot take away. Where it does, those rules apply to you as well. We do not list them here, and nothing in this subsection is legal advice for your country.
This last section deals with the machinery of the agreement rather than with renting: how these Terms may be changed and how you will hear about it, how we reach each other, and the closing provisions that decide what happens when one clause fails, when a right is not enforced, when the two language versions differ, and when this document meets an older one. None of it is exciting. All of it is the part people reach for when something has gone wrong.
The rule is set in section 1.6 and this subsection restates it rather than replacing it. Where we intend to change these Terms in a way that affects your rights or obligations, we tell you at least thirty days before the change takes effect, by email and in the app. The notice says what is changing, when it takes effect and that you may reject it. If you reject it, you may close your account before the effective date at no cost, and any rental already confirmed is completed under the Terms that applied when it was booked. Purely editorial changes — a corrected typographical error, a clarification that does not alter meaning, an updated link — take effect when published.
What we will never do is treat your silence as agreement. The previous Terms said that continued use of the platform after the effective date of revised Terms constituted your binding acceptance of them. Under German law on standard terms a clause that deems silence to be acceptance is void unless the customer is given adequate notice, a reasonable period to object, and an explicit statement of what silence will mean — and the old clause gave none of the three. It is not carried over, it is not rewritten into a subtler form, and no clause anywhere in this document makes your continued use of ReBorSe an acceptance of anything.
So we ask instead. A material change will be put to you as something to accept or decline, and the platform will keep a record of which version you accepted and when. Until you accept it, the version you agreed to is the version we can rely on against you. If you decline, nothing is taken from you retrospectively: your account closes on your own timing, your confirmed rentals run to their end, and any money already owed either way is settled under section 5 as it stood.
§ 308 Nr. 5 BGB (DE) · § 307 BGB (DE) · § 305 Abs. 2 BGB (DE)
If you use ReBorSe in the course of a trade, business, craft or profession, European law fixes a minimum. A change to the terms of an online intermediation service must be notified to a business user on a durable medium at least fifteen days before it takes effect, and longer where the change requires you to make technical or commercial adaptations in order to comply with it. During that period you may terminate your agreement with us. A change made without that notice is void as against you — not voidable, void.
The thirty days promised in 14.1 exceed that floor deliberately, and where the two differ the longer period applies. Section 9.7 sets out the business-user side in full, including the extended period for changes that need technical work and the point at which publishing a new listing counts as acceptance. It is written there rather than repeated here, so read the two together and treat 9.7 as controlling where it is more specific.
Regulation (EU) 2019/1150, Art. 3 (EU)
Software changes constantly, and most of those changes are not changes to this agreement. Adding a filter to the listing calendar, redesigning a screen, improving search, fixing a defect or retiring an unused feature alters the product without altering what you and we owe each other, and none of that triggers the notice in 14.1. We are not going to send you a thirty-day legal notice because a button moved.
The line falls where a change takes something away. Removing a feature you are paying for, changing what a paid promotion delivers after you have bought it, or narrowing a right this document gives you is a change to the agreement however it is shipped, and it gets the notice in 14.1. German law reaches the same result from the other direction: a term reserving the right to modify what is supplied is only effective if the modification is reasonable for the customer having regard to our interests, which a change that hollows out what someone already paid for is not. Section 6 governs paid promotions, and a promotion that has been bought runs on the terms it was bought under.
§ 308 Nr. 4 BGB (DE)
We contact you at the email address on your account, through in-app notifications, and through messages in the platform itself. Anything with legal consequence — a change under 14.1, a statement of reasons under 8.7, a decision in a Resolution Center case, a notice about money — goes to your account email address as well as appearing in the app, so that you have it somewhere we cannot later edit. Keeping that address current and reachable is your responsibility, and it is the single most common reason a user misses something that mattered.
In the other direction, ordinary matters belong in the support area of the platform, where they attach to your account and to the booking they concern. A notice intended to have legal effect — terminating this agreement, rejecting a change under 14.1, withdrawing a consent, asserting a claim — should go to legal@reborse.com, or by post to the postal address published in our imprint. Text form is enough for anything you send us; we do not require a signature or paper, and we could not lawfully impose a stricter form on you than that.
Under the Digital Services Act (Regulation (EU) 2022/2065) we name one single point of contact for two purposes: for the authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11), and for the users of the service (Article 12). It is legal@reborse.com; it accepts communications in German and English, and it is answered by a person, not by an automated system. Anyone may send a notice of illegal content there, with or without an account, as 8.5 explains.
We do not reprint the operator's postal details here, and that is deliberate. The imprint at /legal/imprint is the published source, and it carries:
Read those details from the imprint rather than from here. They are held in one place in the codebase precisely so that a change — a move, or a later switch to a company — is one edit rather than a hunt through every document that quoted them. A Terms document that restates an address is a Terms document that will one day contradict the imprint, and the reader has no way of knowing which of the two is stale.
§ 5 DDG (DE) · § 18 Abs. 2 MStV (DE) · Regulation (EU) 2022/2065, Art. 11 (EU) · Regulation (EU) 2022/2065, Art. 12 (EU)
Each address we publish has one purpose. Legal notices and complaints about our decisions go to legal@reborse.com, the address named above and in 8.8. A withdrawal from a paid ReBorSe service is simplest with the withdrawal function on the withdrawal page, signed in to your account: it identifies the contract and is processed automatically. Questions about your personal data go to privacy@reborse.com, as the privacy policy says. For general contact the imprint gives info@reborse.com and a contact form, which is the rapid electronic contact § 5 DDG requires. The legal address is named here because this subsection is where those notices are described; the operator's postal details stay in the imprint for the reason the paragraph above gives.
The previous Terms deemed an email received within twenty-four hours of dispatch, in-app messages received immediately, and post received within three working days in Germany or seven abroad. We have not carried that over. A clause in standard terms that deems a declaration of particular importance to have reached the other side is void, and for good reason: it shifts the risk of a failed delivery onto the person who never saw the message.
The ordinary statutory rule applies instead, and it is simpler than the fiction it replaces. A declaration reaches you when it arrives in your sphere in such a way that you can normally be expected to take note of it. An email to your account address reaches you when it is available to you at your provider under normal circumstances; a message in the app reaches you when it is retrievable in your account. If a delivery genuinely fails — a bounced address, an outage on our side — it did not reach you, and we will not treat it as if it had. What we ask in return is that you keep the address current and do not make yourself unreachable on purpose.
§ 130 BGB (DE) · § 308 Nr. 6 BGB (DE)
These Terms are published in English and German, both versions are maintained together, and both are intended to say the same thing. Where a difference in meaning appears, the German version prevails, because the operator is established in Germany and German law governs this agreement under section 13. Section 1.7 says the same and this subsection does not depart from it. A translation you obtain elsewhere is a reading aid and is not part of this agreement.
The old document could not decide this question and contradicted itself three times: one clause said the German version prevailed, another said the English version governed, and a third declared English the official language of ReBorSe's legal documents with German available on written request. A user reading the German text had no way of knowing whether it bound anyone. We would rather state one rule and keep it. You may write to us in German or in English, and we answer in the language you wrote in.
If any provision of these Terms is or becomes wholly or partly invalid or unenforceable, the remaining provisions stay in force. The failure of one clause does not bring down the agreement, and it does not affect any clause that can stand on its own.
What replaces the failed clause is where most standard terms go wrong, so this is stated exactly. The gap is filled by the statutory provision that would have applied if the clause had never been written. It is not filled by a substitute clause that comes as close as legally possible to what we originally intended. That familiar formulation — the one the previous Terms used, and the one most templates still carry — is itself ineffective in standard terms under German law: it is an attempt to keep an unfair clause alive in a reduced form, and the law deliberately refuses that, because a business that faces the full statutory rule when its clause fails has a reason to draft fairly in the first place. We are not going to write a clause whose only function is to soften the consequence of our own overreach.
Only in one situation does more than the individual clause fall away: where holding a party to the contract without the failed provision would be an unreasonable hardship for them. That is a high threshold and it is decided by a court, not by us.
§ 306 BGB (DE) · § 306 Abs. 2 BGB (DE) · § 306 Abs. 3 BGB (DE)
The old severability clause is quoted here so the change is visible rather than silent: it said the invalid provision "shall be replaced by a valid one which best reflects the original commercial and legal intent of the parties", and cited § 306 BGB in support of exactly the mechanism § 306 BGB rules out. That is the pattern this whole document is meant to break — a real statute cited next to a clause that contradicts it, which reads as authority to anyone not checking.
If we do not enforce a provision of these Terms on one occasion, or delay in doing so, that by itself is not a waiver of the provision or of any right under it, and it does not stop us relying on the same provision later or in another case. The same applies to you: not insisting on something once does not mean you have abandoned it.
Two honest qualifications, because the usual clause overstates itself. A right can still be lost where one side leaves it unexercised for so long, and behaves in a way so inconsistent with it, that the other side was entitled to rely on it not being exercised — no contract clause can switch that off. And we do not require your declarations to us to be in any particular form beyond text form; a clause demanding writing for everything would be ineffective against a consumer in any event, and it would mostly serve to make it harder for you to hold us to something.
§ 242 BGB (DE) · § 309 Nr. 13 BGB (DE)
Your account is personal to you. You may not transfer it, or your rights and obligations under these Terms, to anyone else without our agreement, because the whole basis on which the other side of a rental deals with you is that you are who your profile says you are. That does not restrict what you may do with a claim you already hold — a claim for damage to your own item, for instance, remains assignable in the ordinary way. And the rental agreement is between you and the other user: whether that can be transferred is between the two of you, not something we control.
On our side, ReBorSe may one day be operated by a company rather than by a sole trader. If that happens we will not simply announce that a new entity has stepped into this agreement. Moving a contract to a new party moves obligations as well as rights, and that requires the consent of the other party — yours. What we will do is tell you in advance, in the way 14.1 describes, and give you the choice of continuing with the new operator or closing your account before the transfer takes effect. Claims that are purely ours to collect may be assigned without that, which is the ordinary rule.
§ 398 BGB (DE) · § 415 BGB (DE) · § 25 HGB (DE) · § 190 UmwG (DE)
These Terms are the whole of the agreement between you and us about your use of ReBorSe. They replace the separate documents that governed parts of it before, and where one of those said something different, this document is the one that applies. That is not a formality: several of them described features that were never built, fees that were never charged and a company that never existed, and they are superseded rather than merely deprioritised.
The documents these Terms absorb and replace are:
Three things are not replaced and continue to apply alongside this document: the privacy policy, the cookie policy and the imprint. They serve duties this document does not discharge, and nothing here overrides them. Nor does an entire-agreement clause displace something we actually agreed with you individually — an individual agreement takes precedence over standard terms, and it does so whether it was made before or after you accepted these.
§ 305b BGB (DE) · § 305 Abs. 2 BGB (DE)
The version of these Terms you are reading takes effect on the date shown as last updated at the top of this page. That date is not written into the text of any section, and it is not the date you happen to be reading on: it is recorded in one place in the codebase and printed by the page, so that it changes when the document actually changes and not before. A legal page that recomputes today's date at render — which is what these pages used to do — tells a reader nothing, because it claims to have been updated today every day.
An earlier version continues to govern what was agreed under it. A rental confirmed before a change is completed under the Terms in force when it was booked, as 14.1 says, and a decision already taken in a Resolution Center case records the version of the policy it applied, as 8.9 sets out. Nothing here is applied backwards.
The date is deliberately absent from this text. It lives with the other legal documents' dates in one module, and the rule for maintaining it is that it moves when an obligation changes and not when a typographical error is fixed. If you are looking at a printed or exported copy of these Terms with no date on it, the copy is incomplete — the authoritative version is the one on the platform.
Last updated: 12 October 2026